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AI-Powered Digital Customer Success Architect
Job in
High Point, Guilford County, North Carolina, 27264, USA
Listed on 2026-06-02
Listing for:
insightsoftware, LLC
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
CRM System, Technical Support -
Customer Service/HelpDesk
CRM System, Technical Support
Job Description & How to Apply Below
insightsoftware, LLC is seeking a Digital Customer Success Manager to lead our digital-first customer engagement initiatives. This role focuses on building and executing strategies for customer success, driving retention, and expanding our customer base through innovative campaigns. The ideal candidate will have over 5 years of experience in B2B SaaS environments and a proven ability to manage automated customer journeys.
Responsibilities include designing lifecycle campaigns, developing AI strategies for customer engagement, and collaborating with multiple teams to ensure consistent messaging across channels. A strong understanding of data analytics and customer success platforms is essential for this position.
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