Director of Information Technology

Job Description

The Director of Information Technology, or what we call an Operations Partner – Enterprise Technology Services (OP-ETS), is responsible for the execution of strategic direction and management of the technology functions within True Homes. This includes overseeing the development and implementation of technology solutions, managing technology teams, and ensuring that technology is aligned with business objectives. The OP-ETS will be working closely the Executive Partner – Enterprise Technology Services (EP-ETS), who oversees the entire technology function in the organization, to shape the technology platforms around a unified strategic plan.

In addition, the Ops Partner – ETS will collaborate with their peer Ops Partners and senior leaders on Central Services Leadership team to define and execute overall internal operations strategic initiatives.

The OP-ETS is responsible for leading their team in working synergistically with other departments to provide a uniquely exceptional experience for our internal customers. The OP-ETS implements the Leadership Charter - establishes team congruency with the True Difference Culture; demonstrates leadership consistent with the True North Leadership (TNL) Platform; matures their Functional Platform. Demonstrates high levels of team function and ability to execute.

• Establishes team congruency and culture
• Demonstrates leadership consistent with the True North Leadership Platform
  • True Approach:
    Interactions with Associates, Trades, and Strategic Relationships that consistently reflect the values of the company
  • True Actions:
    Daily focus reflects franchise philosophy and synergistic structure including stewardship of resources, congruent leadership, operational excellence, and results-focused execution
  • True Acumen:
    Creates enterprise value through client focus, people development, stakeholder relationships, operational discipline, and financial performance
• Collaborates with Executive Partner of Enterprise Technology Services (EP-ETS) to develop and implement a technology strategy that aligns with business objectives and supports the organization's growth and profitability.
• Designs and manages the technology architecture of the organization, ensuring that it is secure, scalable, and efficient.
• Recruits, manages, and mentors the ETS technology teams, ensuring that they have the necessary skills and resources to deliver on technology projects.
• Oversees the development and implementation of technology projects, ensuring that they are delivered on time, within budget, and meet quality standards.
• Develops and manages the technology budget, ensuring that resources are allocated appropriately, and that technology spending is aligned with business objectives.
• Ensures that technology systems and processes comply with industry regulations and standards, and that they are secure from internal and external threats.
• Performs other duties as needed or required

• Ensures team congruency with The True Difference
• Ensures leadership congruency with True North Leadership Platform
• Expected to provide regular reports to the EP – ETS. The reports should highlight the progress made in achieving the technology strategy and achieving business objectives presented in a concise and informative manner to enable the EP - ETS to make informed decisions about the organization's technology strategy. Including:
• Technology roadmap
  - Maintain a detailed technology roadmap for the True Homes, including the status of ongoing projects, timelines, and milestones achieved.
• Budget report- A report that details the technology budget and expenditure for True Homes, highlighting any areas of overspend or under spend.
• Project status report
  - Report the status of defined enterprise value projects, including progress made, challenges faced, and future plans.
• Annual Security and compliance report- A report that outlines the organization's compliance status with regulatory requirements and data security measures.
• Emerging Technology report- A report that provides updates on emerging technologies that could potentially impact the organization's technology strategy.

• Bac…