Systems Manager II

About Us

North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Dept of Health and Human Services

SEC OFFICE - INFO TECH - NC FAST

Applications Systems Manager II (NS)

DT12

The Senior Applications Systems Manager provides IT leadership across multiple technical teams supporting software applications utilized statewide. This position manages the planning, development, and maintenance of applications across program domains, such as Energy Assistance and Special Assistance, and related technical work streams. The role oversees the entire Software Development Life Cycle (SDLC), coordinates vendor engagement, and collaborates with stakeholders across DHHS divisions and partner agencies to deliver scalable, compliant, and efficient technology solutions that support critical health and human services operations.

• Supervises application development staff and oversees recruitment, coaching, performance management, and conflict resolution.
• Directs planning, architecture, and delivery of software solutions across web and cloud platforms.
• Leads agile software engineering efforts and guides teams through all SDLC phases.
• Collaborates with product owners and business stakeholders to align solutions with program goals.
• Ensures application and infrastructure compliance with audit and security standards.
• Oversees vendor relationships, including contract development, negotiations, and performance monitoring.
• Manages resource allocations and aligns team deliverables with strategic priorities.
• Provides technical expertise in system integration, architecture, and software design.
• Tracks project status, escalates risks, and communicates updates to executive leadership.
• Leads modernization and improvement initiatives in partnership with enterprise IT teams.

Bachelor's degree in computer science or an IT‑related field or other related technical degree from an appropriately accredited institution and six years progressive experience, including at least three years of supervisory responsibility. OR Associate degree in computer science or an IT‑related field or other related technical degree and seven years progressive experience, including at least three years of supervisory responsibility. OR an equivalent combination of education and experience.

Salary Grade Range: $ – $

• Experience with web application development using languages such as Java, Python, or C#.
• Demonstrated experience with AWS Cloud‑based solutions and low‑code platforms (e.g., Salesforce, Power Apps).
• Proven experience leading large‑scale IT application teams, including product strategy and lifecycle oversight.
• Documented experience with Agile software development and technical project estimation.

The State of North Carolina offers comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program. Employees also receive paid vacation, sick, and community service leave, and paid parental leave where eligible.

The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing employees with a work environment free from unlawful discrimination, harassment, or retaliation. The state provides reasonable accommodation for employees and applicants with disabilities, known limitations related to pregnancy, childbirth, or related medical conditions, and for religious beliefs, observances, and practices.

Talent Acquisition: talent acquisition.gov