Systems Manager

The Systems Manager is charged with technical leadership and executive oversight for the ENGRIT Systems Team, administrators of highly complex Windows, Linux, and cloud computer systems. The role provides strategic direction and operational support for a varied portfolio of infrastructure, including cloud‑based, local data center, and on‑premises resources, and works closely with the Office of Information Technology’s security and compliance office to develop sandbox areas for experimentation with new technologies.

• Provide technical leadership and executive oversight for the ENGRIT Systems Team.
• Manage a team of administrators for highly complex Windows, Linux, and cloud computer systems.
• Accountable for project management and supervision, including the execution of planning and status meetings.
• Determine project priority and urgency.
• Delegate resources to ensure the timely completion of tasks.
• Provide responsive technical assistance to the ENGRIT Service Desk and Web Services Team.
• Support local departmental IT support groups for engagements involving ENGRIT‑supported systems.

• Establish the overarching technical vision and implementation for the college’s IT infrastructure.
• Provide strategic direction and operational support for a varied portfolio of infrastructure.
• Coordinate the acquisition of hardware for coursework and research across all facets of computing.
• Deliver necessary infrastructure to enhance business processes within the college through AI technologies.
• Proactively plan for the complex impact of infrastructure work on varied user bases.

• Work closely with the Office of Information Technology’s security and compliance office.
• Develop sandbox areas for experimentation with new technologies without impacting production systems.
• Maintain the integrity of production systems.
• Understand and implement disparate architectural models and varied regulatory requirements including Federal, State, and University mandates.

• Represent the college on task forces related to systems, infrastructure, and AI technologies.
• Serve as the technical lead for college‑wide interests in university‑level infrastructure discussions.

• Enable faculty to obtain specific computing resources required for research.
• Consult on specialized infrastructure needs related to Artificial Intelligence (AI) and general engineering research.
• Address the disparate architectural needs of individual faculty members and researchers.

• Other duties as assigned.

• Bachelor’s degree in computer science or an IT related field and six years of progressive experience, including at least two years of managerial experience.
• Associate degree in computer science or an IT related field and seven years of progressive experience, including at least two years of managerial experience.
• An equivalent combination of education and experience.

• Five or more years of experience managing teams of IT professionals and temporary student workers.
• Five or more years of IT budgetary experience.
• Knowledge and experience in a formal service management (ITSM) environment, including analysis of data within a service management tool such as Service Now.
• Working knowledge of Windows, Mac, and Linux managed environment infrastructure components such as Active Directory, MECM, Puppet, Foreman, or JAMF.
• Experience with asset management and monitoring.
• Ability to communicate tactfully and effectively, verbally and in writing, with both technically oriented and non‑technical correspondents.

• Experience with HPC environments involving faculty research projects.
• Understanding of automated workflows, CI/CD pipelines, and cloud infrastructure automation.

• Valid North Carolina driver’s license required.

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without…