Customer Experience Manager

High Point, United States | Posted on 04/13/2026

Founded in 1987 in High Point, NC, Preferred Data Corporation (PDC) recognized early on the critical role technology would play in business. As manufacturers increasingly adopted computer systems, we focused on providing the specialized IT consulting and support they needed to thrive.

Over three decades, we haven't just kept pace with technology; we've anticipated the evolving needs of the manufacturing sector. This led to the development of our proprietary PDC software suite, designed to streamline core manufacturing processes from quoting and sales to accounting and operations.

Our commitment goes beyond software. We expanded our expertise to encompass robust cybersecurity, cloud integration, proactive managed IT services, and strategic AI implementation – all tailored to the unique demands and challenges of modern manufacturing environments.

Preferred Data Corporation is a provider of IT solutions and services, supporting businesses in High Point, NC and surrounding areas with custom software products and managed IT support built over 30+ years. Our team moves fast, embraces AI tooling, and takes serious ownership of our clients' success. You won't find bureaucracy here; you'll find real problems, real relationships, and real impact from day one.

We're looking for a versatile, self-directed professional to become the primary point of contact for our software customers and the operational backbone of our day-to-day business. This is not a narrow support role: you will own customer relationships, manage internal operations, handle IT tasks, and help drive the company's growing use of AI and automation tools.

The ideal candidate is a fast learner with strong technical instincts who is comfortable holding a wide variety of responsibilities, building institutional knowledge from scratch, and working directly alongside company leadership.

• Serve as the primary contact for a portfolio of long-term software customers, managing their ongoing needs and relationships
• Triage, resolve, and document support tickets across multiple customer environments and custom software products
• Develop and maintain deep working knowledge of each customer's unique software configuration and business workflows
• Help manage and support customer VoIP and payroll platforms, coordinating with vendors and clients as needed
• Assist in drafting proposals, presentations, and other materials for prospective and existing customers
• Communicate clearly and proactively with clients about issues, resolutions, and new capabilities

• Support Microsoft 365 administration including Exchange, Teams, SharePoint, and user licensing
• Assist with endpoint security tools and RMM platforms (experience with Ninja One, Threat Down/Malwarebytes, or similar preferred)
• Assist with network, RDS, and remote access infrastructure troubleshooting
• Support automation workflows using platforms like Rewst and related integration tools

• Leverage AI tools (Claude, ChatGPT/OpenAI, Cursor) to improve internal workflows, communications, and customer support quality
• Build and maintain workflow automations using n8n or similar platforms
• Contribute to AI-driven product initiatives including outreach automation and lead generation tooling
• Stay current on emerging AI tools and proactively identify opportunities to apply them

• 2+ years of experience in a customer-facing or operations role with meaningful technical exposure
• Genuine comfort with technology: you don't need to know everything, but you learn fast and figure things out
• Excellent written and verbal communication skills; able to explain technical concepts to non-technical people
• Strong organizational skills and the ability to manage multiple priorities without dropping balls
• Hands-on experience with Microsoft 365 tools (Outlook, Teams, SharePoint, Excel)
• A track record of using AI tools in real work, not just familiarity with them

• Hands-on with workflow automation tools: n8n, Zapier, Make, Rewst, or similar
• Comfort with basic scripting (Power Shell, Python) for troubleshooting and task automation
  
  Experience with accounting or ERP software support is a plus
• Competitive salary with opportunities for career advancement
• Health, dental, and vision insurance
• Unlimited paid time off and holidays
• Training and professional development opportunities
• Direct access to company leadership and real ownership over your work from day one
• A front-row seat to how AI is transforming business operations, and the mandate to help drive it
• Exposure to a wide range of technologies, software environments, and business challenges