IT Asset Coordinator - Entry Level

Join New Era Technology, a global technology solutions provider committed to creating a people‑first workplace.

We are seeking a full‑time IT Asset Coordinator to support the IT team in delivering IT Asset Management services across our local and international locations.

Responsible for improving the overall user experience, developing relationships with vendors, and safeguarding client PC assets. The coordinator will champion adherence to Asset Management processes.

• Coordinate PC inventory located in the storage room.
• Arrange logistics and courier services for PCs moving to users or vendors.
• Ensure PCs returned for reuse are imaged and functional.
• Receive and process PCs returned by users or vendors.
• Perform disk wiping, physical checks, and hardware diagnostics on received PCs.
• Update the Asset Management system whenever a PC asset leaves or is returned to storage.
• Participate in the disposal of end‑of‑life PCs.
• Segregate faulty PCs and schedule repairs for warranty‑covered issues.
• Obtain local quotations for non‑warranty repairs.
• Determine economic viability of repairs with the AM team.
• Arrange shipment of approved repair PCs to authorized vendors.
• Lead monthly physical inventory validation, reconciling in‑stock assets with the database.
• Monitor PC model and accessories inventory levels.
• Submit requests for new PC models when volumes fall below minimum thresholds.
• Monitor asset management compliance of support teams.
• Educate support teams on correct procedures.
• Provide end‑user support and workstation setup.
• Prepare monthly operations reports.

• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently and autonomously within a team.
• Proactive mindset with creative problem‑solving.
• Ability to meet tight deadlines while managing multiple tasks with high attention to detail.
• Professional and friendly approach toward users and vendor relations.
• Capability to work across IT and Administrative functions.

High school diploma or equivalent.

Minimum 1 year of experience in a similar role.

• Basic experience in asset management.
• Basic experience in IT troubleshooting.

Must be physically able to lift and carry IT equipment up to 15 kg.

Onsite work under the direction of the partner leadership team.

New Era Technology, LLC is an Equal Opportunity Employer.