Operations Technician, Tech Support

Agency Dept of Health and Human Services

Division SEC OFFICE - INFO TECH - NC FASTJob Classification Title Operations Technician (S)
Position NumberGradeDT
04

About UsThe North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work In partnership with stakeholders, the Information Technology Division (ITD) of the North Carolina Department of Health and Human services (NCDHHS) provides excellence in information technology delivery to enable NCDHHS' mission and goals. Our team ensures that NCDHHS has consistent, cost-effective, reliable, accessible, and secure technology services.

The primary purpose of this position is to provide the essential interface between Programmers and Analysts of DHHS IT, Divisional Clients, County Offices, Office of Information Technology Services (ITS)
Information Technology Division, State and Federal Agencies, DHHS IT Printing Operations Unit. This position is responsible for ensuring that all of the 900 plus jobs run monthly are executed timely and if not, all appropriate parties are informed immediately. This includes, but is not limited to, utilizing ZEKE to create new event master records, work centers, date calculations, variables, and when condition parameters for reach of these jobs.

This employee is also responsible for any changes or additions to each of these ZEKE entries.

This position should have thorough knowledge of the capabilities and limitations of mainframe computers and related equipment. A thorough and detailed knowledge of the following are required: MVS JCL, TSO, ZEKE, ZEBB, NCXPTR, CONNECT:

DIRECT,JES2, AUTOPAGE and batch job scheduling concepts. In addition, knowledge of CICS and an understanding of correct corresponding databases and procedures is required. Knowledge of TMS (automated MVS tape management software) also is required. This person must be able to establish appropriate priorities in a dynamic environment with competing deadlines. This employee must know the procedures in cataloging and uncataloging data sets as well as how to initiate and independently carryout problem resolution procedures to restart computer jobs.

The ability to assist and coordinate work with Computer Systems Analysts, Programmers and Clients, manage a data collection, analysis and reporting system for many departments and the ability to train, direct and coordinate work with peers is required. Also, this position needs skills in uploading and downloading files to and from the mainframe. This position must be able to design batch scheduling interfaces and code computer utility parameters to calculate dates and produce reports as needed.

This position must also have excellent interpersonal and negotiation skills to reconcile the needs of a diverse number of clients, staff and other support units.

Knowledge

Skills and Abilities

/Management Preferences Salary Grade Range: $56,772.00 - $85,159.00

Recruitment Range: $56,772.00 - $60,771.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

Experience scheduling large, complex batch systems in an MVS environment with an automated scheduling system

Experience with JCL, ZEKEExperience utilizing batch job quality control procedures

Experience coordinating requirements for computer resources and batch job input

The Posting Will Close At 11:59 P.M. The Night Before The End Date This Position Is Funded In Part Through Federal Funds This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NCAbout the Office of the Secretary The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department’s mission to improve the health, safety, and well-being of all North Carolinians.

Through strategic oversight and collaborative leadership, the Secretary’s Office supports the effective coordination of over a dozen core divisions, ensuring that agency-wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact.

About the NC DHHS Information Technology Division In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational…