Helpdesk Technician

The Helpdesk Technician’s role is to support the IT Department and employees with day-to-day computer, software, and technology-related problems. The Technician will ensure proper computer and IT equipment operation so that end users can accomplish necessary business tasks. Problem resolution may involve the use of screen sharing applications, diagnostic and help request tracking tools, as well as require that the technician give in-person, hands‑on help at the deskside level.

This role will provide support to EAS and Envirotrol staff on computers, tablets, telecommunication devices, and other supported technologies and applications.

• Field incoming helpdesk requests from end users via telephone, e‑mail, or in-person
• Track all requests and support provided via our helpdesk solution
• Troubleshoot computer hardware and software issues
• Research solutions and advise staff on appropriate action while keeping the IT Manager and department aware of issues and resolutions
• Record, track, and document helpdesk problem‑solving processes
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Identify and learn appropriate software and hardware used and supported by the organization
• Perform hands‑on maintenance at the desktop level, including (but not limited to) installing and upgrading software, installing hardware, implementing file backups, configuring systems and applications, and configuring cell phones and/or smartphones
• Perform preventative maintenance, including review and cleaning of workstations, printers, and peripherals
• Assist with Asset Tracking, Inventory, and Life Cycle Management
• Assist with other roles in the field of technology, including digital photography and document design

• Knowledge of basic computer hardware, including desktops, laptops, printers, monitors, mobile devices, etc.
• Experience with desktop and server operating systems
• Application experience with Microsoft Office, Adobe Acrobat, Webmail, Antivirus, Antispyware software, etc.
• Exceptional written and oral communication skills
• Exceptional interpersonal and documentation skills

• Ability to analyze, conduct research, and problem solve
• Ability to absorb information quickly and retain it for future use Absolutely, untruncated response. The snippet contains a problem: it ends prematurely. Let's re‑provide the complete, properly formatted job description.
  
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  The Helpdesk Technician’s role is to support the IT Department and employees with day-to-day computer, software, and technology-related problems. The Technician will ensure proper computer and IT equipment operation so that end users can accomplish necessary business tasks. Problem resolution may involve the use of screen sharing applications, diagnostic and help request tracking tools, as well as require that the technician give in-person, hands‑on help at the deskside level.

  This role will provide support to EAS and Envirotrol staff on computers, tablets, telecommunication devices, and other supported technologies and applications.

  Responsibilities
  • Field incoming helpdesk requests from end users via telephone, e‑mail, or in-person
  • Track all requests and support provided via our helpdesk solution
  • Troubleshoot computer hardware and software issues
  • Research solutions and advise staff on appropriate action while keeping the IT Manager and department aware of issues and resolutions
  • Record, track, and document helpdesk problem‑solving processes
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Perform hands‑on maintenance at the desktop level, including (but not limited to) installing and upgrading software, installing hardware, implementing file backups, configuring systems and applications, and configuring cell phones and/or smartphones
  • Perform preventative maintenance, including review and cleaning of workstations, printers, and peripherals
  • Assist with…