Field Services engineer

Location:

High Point, NC, 100% ONSITE role

Applicants must be authorized to work in the US without sponsorship.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

We are seeking a Field Services engineer with 3-6 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.

• Provide hands‑on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

• Possess professional experience between 3-6 years in systems engineering or desktop support roles with hands‑on responsibility for managing enterprise class end‑user environments.
• Exhibit solid proficiency in supporting Windows‑based laptops and desktops covering operating system issues, troubleshoot Cisco VC devices, network / WIFI issues, Telephony, driver problems, hardware diagnostics and integration with productivity tools.
• Apply clear understanding of remote support tools remote desktop utilities and incident management processes to assist users efficiently while working entirely from the office location.
• Show familiarity with endpoint management concepts such as software deployment, patch management and configuration control even if exposure is through assisting senior engineers or using third‑party platforms.
• Communicate effectively with diverse user groups and technical teams using concise explanations and empathetic listening to resolve issues and promote a positive support experience.
• Demonstrate awareness of information security practices for endpoints including password hygiene, privilege control and safe handling of corporate data and follow organizational guidelines consistently.
• Adapt quickly to evolving technologies, new Nexthink capabilities and changes in enterprise tooling while maintaining focus on stability, reliability and user‑centric outcomes.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.