Field Service/Desktop Support Technician
Job in
High Point, Guilford County, North Carolina, 27264, USA
Listed on 2026-07-17
Listing for:
Cognizant
Full Time
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Computer/Desktop Engineer
Job Description & How to Apply Below
Cognizant is seeking a seeking a Lead – Field Services & Desktop Support Tech in High Point, NC. The ideal candidate will have 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.
Key Responsibilities- Provide hands‑on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
- Monitor ticket queues and assign tickets through ITSM tools.
- Perform incident management, RCA for major incidents, and drive issue prevention.
- Create and maintain SOPs, runbooks, and knowledge articles.
- Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
- Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
- 3 plus years of Desktop Support Services experience including Windows 11 support, laptop/desktop hardware troubleshooting, printer support.
- 2 to 3 years of Cisco VC devices troubleshooting and telephony.
- 2 to 3 years of troubleshooting network/Wi-Fi issues.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×