SRE Support Engineer

Qualifications

• 4 - 5 years of overall relevant IT experience with exposure to Integration/Ecommerce Support and SRE practices.
• Hands‑on experience in API/integration technologies (Mule Soft or similar) in development or production support roles.
• Experience in L2 Production Support / SRE operations, preferably in E‑Commerce environments (Eg: AEM, Magento, PIM, COVEO, etc.).

• Good understanding of integration technologies including REST APIs, JSON, XML, Java‑based services.
• Exposure to E‑Commerce platforms and related integrations.
• Experience with monitoring and observability tools (Splunk, Dynatrace, Logic Monitor, Azure Monitoring services).
• Basic understanding of system architecture, distributed systems, and API‑led connectivity patterns.
• Familiarity with Agile/Scrum methodologies and post‑production deployment validation methodologies

• Provide L2 SRE support for Integration and ECOM platforms, ensuring system availability and performance.
• Diagnose and resolve incidents (P1/P2/P3) related to integrations, APIs, and E‑Commerce transactions.
• Perform root cause analysis (RCA) for recurring issues and support implementation of fixes.
• Monitor system health, analyze logs/metrics, and identify performance bottlenecks.
• Collaborate with development, business, and cross‑functional teams to resolve integration issues.
• Support end‑to‑end integration flows ensuring seamless data exchange across systems.
• Contribute to improving system reliability and stability aligned with SRE practices.
• Enhance monitoring, alerting, and automation to reduce incidents and improve response time.
• Support production deployments, release activities, and environment validations.
• Conduct daily health checks, incident tracking, and stakeholder follow‑ups.
• Maintain knowledge base articles, runbooks, and SOPs.
• Participate in on‑call rotation to support production systems.