Senior Manager, Digital Transformation

Position Overview

We are seeking a visionary and results-driven Senior Manager, Digital Transformation to lead our strategic evolution into the next generation of digital commerce. In this pivotal role you will operate at the intersection of technology, business strategy, artificial intelligence, and execution. You will be responsible for defining and executing our digital transformation roadmap, embedding autonomous and agentic AI capabilities into core business processes, and delivering innovative solutions that drive measurable business outcomes.

The ideal candidate combines deep expertise in digital commerce, enterprise transformation, AI-enabled operating models, and program leadership. This leader will partner across business, product, technology, data, and operations teams to accelerate growth, improve customer experiences, optimize workflows, and unlock new sources of value through emerging technologies.

• Lead commerce Digital Transformation initiatives
• Lead the architecture and execution of enterprise-wide e-commerce transformation initiatives to enhance customer experience, optimize conversion funnels, and boost digital revenue.
• Evaluate and modernize the existing digital commerce tech stack (e.g., OMS, CMS, payment gateways, and personalization engines) to support scalable growth.
• Stay ahead of market trends, introducing forward-thinking capabilities like omni-channel integration, social commerce, and headless architecture where appropriate.
• AI Transformation Enterprise Innovation
• Identify, scope, and implement high-impact Agentic AI across the digital ecosystem (e.g., multi-agent workflows, autonomous customer service agents, automated inventory/supply chain decisioning, and hyper-personalized commerce experiences).
• Drive the deployment of AI transformation initiatives built on modern Agentic LLM platforms, ensuring seamless integration with existing core e-commerce platforms and internal operational systems.
• Partner with data science and engineering teams to ensure robust data pipelines, prompt engineering frameworks, and evaluation guardrails are in place to support autonomous AI agents.
• Act as an internal evangelist for AI adoption, upskilling team members and shifting organizational mindset toward data-driven, agentic decision‑making.
• Business Value Delivery ROI Maximization
• Establish and own the value‑realization framework for all digital initiatives; define clear KPIs, OKRs, and financial metrics (ROI, NPV, TCO).
• Ensure every digital deployment—especially advanced AI initiatives—is directly tied to business growth, cost reduction, or operational efficiency.
• Conduct post‑launch assessments to analyze business value delivery and continuously optimize digital product performance.
• End-to-End Project Delivery Governance
• Oversee the end‑to‑end lifecycle of digital initiatives, managing budgets, timelines, resource allocation, and risk mitigation strategies.
• Drive agile methodologies across cross‑functional teams to accelerate time‑to‑market.
• Stakeholder Management Change Advocate
• Serve as a trusted advisor to senior leadership, effectively communicating complex technological transformations into clear, value‑based business narratives.
• Navigate and lead organizational change management, breaking down silos to foster a culture of agility, collaboration, and continuous digital innovation.

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field.
• 8+ years of experience leading digital transformation, technology strategy, business transformation, digital commerce, or enterprise change initiatives.
• 5+ years of experience managing large‑scale, cross‑functional programs and teams.
• Proven experience delivering enterprise technology implementations with measurable business outcomes.
• Demonstrated expertise in AI, machine learning, automation, digital platforms, or intelligent workflow solutions.
• Strong understanding of digital commerce ecosystems, customer experience strategies, and platform modernization.
• Experience developing executive‑level business cases, investment strategies, and transformation roadmaps.
• Exceptional…