Network & Systems Administrator

Job Details

Job Location:

DARRAN - HIGH POINT, NC 27263

DARRAN Furniture is seeking a hands-on Network & Systems Administrator to own the day-to-day operation and support of our technology environment. This role is ideal for an experienced administrator who enjoys solving problems across networking, Microsoft 365, servers, endpoints, ERP support, vendors, and manufacturing technology without being buried in a narrow specialty.

You'll inherit an environment that is being actively modernized and standardized. DARRAN is transitioning toward Uni Fi networking, Microsoft 365, Entra , Intune, Hyper-V, stronger monitoring and security, and a future SaaS ERP platform. You'll be the internal technical owner who keeps that environment healthy, supported, documented, and moving forward.

• Day-to-day operation of DARRAN's wired and wireless network, including Uni Fi gateways, switches, access points, VLANs, VPNs, Internet connectivity, and monitoring.
• Windows Server, Active Directory, DNS, DHCP, Microsoft Hyper-V, and remaining on-premises infrastructure.
• Microsoft 365 administration including users, groups, licensing, Exchange Online, Teams, SharePoint, One Drive, Entra , and Intune.
• Fresh service ticket ownership, prioritization, escalation, documentation, and follow-through.
• Internal coordination for Intuitive ERP support, including vendor tickets, issue tracking, escalation, knowledge capture, and support meetings.
• Basic to intermediate Microsoft SQL Server support, SQL queries, scheduled-job monitoring, and operational reporting.
• Existing reporting tools such as Power BI, SSRS, Crystal Reports, and Excel as needed by the business.
• Ninja One, Sentinel One, patching, endpoint health, security alerts, and infrastructure monitoring.
• Technology vendors, contracts, renewals, warranties, licenses, support contacts, and service escalations.
• Technology assets, network diagrams, system documentation, vendor documentation, and support knowledge.
• Plant and manufacturing technology connectivity, including machine PCs, scanners, warehouse terminals, printers, and other network-connected equipment.

DARRAN uses outside specialists and vendors for areas where deeper expertise is needed. We are not looking for someone who must personally know every answer. We are looking for someone who owns the problem until it is solved.

• Open and manage vendor support cases and keep them moving.
• Know when an ERP, network, server, or security problem needs escalation.
• Hold vendors accountable for response time and deliverables.
• Document the fix so the same issue becomes easier the next time.
• Make sure important tickets do not disappear into a queue.
• Give production, ERP, security, and company-wide issues priority over lower-impact work.

• 5+ years of hands-on IT infrastructure, network, systems administration, or similar experience preferred.
• Strong networking fundamentals: TCP/IP, VLANs, switching, routing, DHCP, DNS, VPNs, firewalls, and wireless networking.
• Experience administering Microsoft 365 and Entra .
• Experience with Windows Server and Active Directory.
• Virtualization experience;
  Hyper-V experience is preferred.
• Working knowledge of Microsoft SQL Server and the ability to write or maintain practical SQL queries.
• Experience supporting an ERP, manufacturing system, or other mission-critical business application.
• Strong troubleshooting and root-causes analysis skills.
• Comfort managing MSPs, software vendors, telecom providers, and support contracts.
• Excellent documentation, organization, and communication skills.
• Manufacturing, distribution, warehouse, or ERP-driven business experience is strongly preferred.

You do not need to be an expert in every product below. Strong fundamentals and the ability to learn are more important than checking every box.

• Ubiquiti Uni Fi
• Microsoft 365 / Entra  / Intune
• Windows Server / Active Directory / Hyper-V
• Microsoft SQL Server
• Intuitive ERP
• Power BI / SSRS / Crystal Reports
• Fresh service
• Ninja One
• Sentinel One
• Veeam Backup & Replication
• SharePoint / One Drive / Teams

This position is DARRAN's primary internal…