Business Systems Analyst

Agency Dept of Health and Human Services Division Social Services Job Classification Title Business Systems Analyst I (S) Position Number  Grade NC16

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The Business Systems Analyst I supports the North Carolina Child Support Services program by researching, testing, and improving statewide systems used for child support case management and financial operations. Working within the Systems and User Support Unit, the position resolves system issues, develops and documents business requirements, and assists with the design and modification of applications that support child support functions.

This role participates in development and testing activities for system enhancements and integrated applications, including data warehouse and web-based tools. Collaboration with technical leads, partners, and management is essential for planning and implementing system changes. The position also monitors system performance and conducts quality assurance reviews to maintain reliability and prevent production interruptions.

• Research and test issues affecting ACTS, federal and state child support portals, and web applications.
• Lead or participate in business requirement‑gathering sessions for system enhancements.
• Develop and document business requirements and draft system specifications for new or modified programs.
• Analyze and modify existing applications to ensure alignment with applicable child support program standards.
• Draft detailed test plans and perform testing for system changes and enhancements.
• Participate in User Acceptance Testing for changes to the child support system and integrated applications.
• Support development and testing for data warehouse functions and other systems interfacing with child support programs.
• Research and test web‑related production support tickets using system ticketing software.
• Participate in planning sessions with partners, technical leads, and management for system modifications.
• Perform quality assurance reviews to ensure adherence to established procedures and standards.
• Monitor system performance to identify issues and prevent production interruptions.

Salary Grade Range: $57,983.00 - $. Recruitment Range: $57,983.00 - $60,471.00. Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Intermediate‑level program expertise demonstrated through hands‑on experience working with multiple components of the North Carolina Child Support Services program or other social service programs.
• Strong analytical proficiency demonstrated through researching, interpreting, and applying Federal and State child support laws when assessing system behavior and program requirements.
• Proven operational skill using the Automated Collection and Tracking System (ACTS) demonstrated through navigating cases, troubleshooting system issues, and supporting child support program functions.
• Intermediate technical proficiency with Microsoft Office Suite demonstrated through preparing documentation, organizing data, and…