Information Technology Support Specialist
Job in
High Point, Guilford County, North Carolina, 27264, USA
Listed on 2026-09-20
Listing for:
Insight Global
Full Time
position Listed on 2026-09-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
A client of Insight Global’s is looking for a Tier 2 IT Support Analyst to join their team in Manas, VA. This primary responsibility of the candidate will be taking phone calls from a phone queue, answering chats, working the unassigned queue and being the desktop support point of contact for the 100 onsite end users. Customer service, excellent communication and technical troubleshooting skills are paramount for success in this role.
REQUIREDSKILLS AND EXPERIENCE
- 4+ years of experience resolving end user’s hardware and software issues in an IT environment.
- Experience operating at a Tier 2 level
- Experience with Tanium
- Active Directory experience (add/remove users, moving profiles, terminating user profiles, locate Bit Locker code in AD)
- Ticketing experience (prefer Service Now)
- Excellent customer service skills.
- Strong verbal and written communication along with multi-tasking skills (handling high volume of requests via ticketing and chat systems - must be able to prioritize tasks)
- Basic troubleshooting experience with:
Outlook, O365, Microsoft Teams, Web Ex, Cisco Any Connect (VPN)/ Windows 10/11, Intune, Software installs, Blue Screen of death (BSOD) - Remote troubleshooting experience or "remoting in" using SCCM, Citrix, Screenmeet
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