Technical Service Representative- Adhesive

Technical Service Representative – Adhesive Applications

Location:

High Point, NC

Functional Area:

Technical Support & Service

We are seeking a skilled Technical Service Representative to join our team. The ideal candidate will have a strong background in woodworking and adhesives, with the ability to provide technical support and guidance to customers, troubleshoot adhesive‑related issues, and contribute to product development initiatives.

• Provide technical support to customers regarding the selection, application, and troubleshooting of woodworking adhesives.
• Conduct on‑site visits to customer facilities to assess adhesive application processes, troubleshoot issues, and provide training as needed.
• Collaborate with the sales team to identify customer needs and recommend appropriate adhesive solutions.
• Assist in the development of technical documentation, including application guides, troubleshooting manuals, and product data sheets.
• Conduct product demonstrations and training sessions for customers and internal staff.
• Collect and analyze data on adhesive performance and customer feedback to identify areas for improvement and drive product development initiatives.
• Stay up‑to‑date on industry trends, best practices, and regulatory requirements related to woodworking adhesives.
• Communicate effectively with cross‑functional teams, including R&D, production, and quality assurance, to address customer needs and resolve technical issues.
• Represent the company at trade shows, industry events, and customer meetings to promote our products and services.
• Maintain accurate records of customer interactions, technical inquiries, and product evaluations.

• Bachelor's degree in Chemistry, Chemical Engineering, Wood Science, or a related field.
• Minimum of 5 years of experience in technical support or a related role, preferably in the woodworking or adhesives industry.
• Strong knowledge of woodworking processes and adhesive technologies, including hot melts, water‑based adhesives, and structural adhesives.
• Excellent problem‑solving skills and the ability to troubleshoot adhesive‑related issues in a manufacturing environment.
• Effective communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Willingness to travel to customer sites as needed (approximately 20‑30% travel).
• Valid driver's license and a clean driving record.

• 401(k) with a match
• Paid vacation
• 9 paid holidays
• Health Insurance (medical, dental, vision, FSA)
• Company contribution to HSA
• Multiple company‑paid insurance policies
• Short‑term disability
• Long‑term disability