Service Manager

What To Expect

At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world’s transition to sustainable energy.

Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.

• Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience.
• Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring.
• Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations.
• Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable.
• Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands‑on problem-solving and a customer-service mindset.
• Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers.

• Bachelor’s degree or equivalent experience.
• Prior leadership experience in a service-focused industry; automotive expertise is not required.
• Experience leading teams and managing a diverse group of roles and responsibilities.
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
• Experience running complex processes using Lean or other techniques.
• Valid driver's license required.

• Medical plans > plan options with $0 payroll deduction.
• Family-building, fertility, adoption and surrogacy benefits.
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution.
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
• Company paid Basic Life, AD&D.
• Short-term and long-term disability insurance (90 day waiting period).
• Employee Assistance Program.
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays.
• Back-up childcare and parenting support resources.
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Weight Loss and Tobacco Cessation Programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and perks program.

• Mid-Senior level

• Full-time

• Other
• Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

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