Program Manager, North America Service Transformation

Overview

Carrier’s Commercial HVAC business is currently seeking a dynamic and experienced Program Manager to lead the transformation and change management effort for our North America service business. This individual will oversee the fulfillment of long‑term organizational goals and work closely with both internal stakeholders and external consulting agencies on initiatives that will drive growth within the business.

• Function as a program manager to support North America regional and CHVAC transformation leaders and 3rd party partner in the planning, communication, and execution of the program
• Serve as liaison between 3rd party partner and North America regional team and CHVAC transformation leaders to ensure effective execution of transformation program.
• Oversee execution of program roadmap to outline strategy, objectives, and project alignment; oversee dependent projects that are needed to reach the program's goals
• Coordinate activities between 3rd party, multiple projects, giving detailed attention to program strategy, project management and execution
• Provide program leadership to dependent projects, ensuring thorough planning, scope definition and execution
• Manage and communicate dependent project status including milestones, risks, and action items to drive completion in a timely manner (on‑time, in‑budget)
• Work with teams across 3rd party and functions on project execution and seek opportunities to improve team efficiency
• Remove obstacles and escalation when necessary to ensure projects stay on track to committed timeline
• Support impact analysis and assess change readiness; implement actions when/where required
• Ensure dependent projects have well‑defined business cases/return expectations and methods to track results over time
• Contribute to and capture program‑level reporting and presentation materials
• Develop and deliver presentations to leadership and key stakeholders
• Consider effective transfer and application of process and tools for use outside of North America
• Collaborate with consultants or external partners as required

• Effective project management skills
• Ability to link a series of projects into a cohesive program
• Superior problem‑solving skills and resourcefulness
• Ability to conduct events and workshops with cross‑functional teams
• Storytelling and communication appropriate to various levels of the organization
• Cross‑functional and cross‑cultural engagements
• Ownership and superior ability to drive results

• Bachelors’ degree
• 5+ years of experience Project Management
• 7+ years in Field Service operations

• Proven ability to manage various project types, including digital technology, service sales & service operations
• Working knowledge of practical project management methodologies, best practices and tools including passport and agile
• Experience managing projects through the full project lifecycle
• Project management certification and/or training
• Proven ability to complete projects on‑time, within budget, with desired results
• Ability to manage customer and partner resources and expectations
• Critical thinker with strong attention to detail
• Strive for continuous improvement and prioritize time management
• Effective management and influence of non‑direct reporting resources
• Strong interpersonal and communication skills
• Effective use of MSOffice tools, PowerPoint, and Excel, project collaboration tools (, Asana, MIRO)
• Knowledge of HVAC and service industries are a plus