Implementation Supervisor

Responsibilities

• Assign, monitor and review progress and accuracy of work, direct efforts and provide technical guidance on more complex
  * issues
• Assumes accountability for decisions made by subordinate staff
• May spend a portion of time performing individual tasks related to the unit, however, supervisory activities constitute a primary part of the job
• Provide major input into hiring decisions
• Provide major input into rewarding and disciplinary actions
• Execute annual goals and priorities
• Ensure subordinates perform work as prescribed by policies and procedures in order to achieve productivity, service, and quality standards
• Administer and execute policies and procedures affecting staff
• Analyze and resolve problems interprets policies and demonstrate solid subject matter knowledge
• Motivate, guide, and train staff
• Listen and resolve grievances
• Additional responsibilities as assigned

• High School Diploma or GED equivalent required
• More than 5 years customer service experience in the insurance industry required
• Must maintain current required licenses and certifications relevant to field of expertise
• Demonstrate industry experience and technical knowledge in area of expertise
• Proficient use of applicable technology
• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
• Strong communication skills both oral and written with all levels of organization, both internally and externally

Demonstrates strong leadership and supervisory skills in the insurance industry, with a focus on staff training, performance management, and adherence to policies and procedures. Proficient in communication and problem-solving, ensuring high standards of service and productivity.