Quality Support Technician

Job Summary

The Quality Technician is a key member of the Mebane Plant team. This role is responsible for leading the quality assurance and improvement efforts for the Insulation Production Lines.

• Maintain the manufacturing specifications in Aims for the production lines
• Complete required COA’s for customers
• Enter and manage quality complaints in the Lotus Notes QMS system
• Provide 8D’s and corrective actions to customers for quality complaints
• Complete the quality sections of the New Item Process
• Manage the non‑conformance process to provide timely disposition of products
• Active participant on WAM Q&PC Teams
• Create and maintain visual standards for the production lines
• Provide inspection of shipments as required by the customers
• Manage inventory of blocked material in SAP
• Conduct internal ISO audits per the plant audit calendar
• Manage the calibration of the inspection tooling on the production lines
• Create/Update SOP’s, OPL’s with the WAM format and in Qualtrax
• Lead quality improvement projects as directed by the PAP and WAM Q&PC Pillar
• Provide manufacturing and quality expertise to the Armacell Sales team and customers

• Associate’s Degree preferred or Quality related experience
• Minimum of 5 years of experience in a manufacturing environment is required
• Ability to excel in a cross‑cultural, global team environment
• Possess professional written and verbal communication skills
• Possess strong analytical and problem‑solving skills
• Work independently and multi‑task in a fast‑paced environment
• Knowledge of Microsoft Office applications and Lotus Notes
• Ability to manage blocking and releasing of finished goods inventory in SAP
• Ability to manage documents and tasks within the Qualtrax system
• Knowledge of the ISO 9001:2015 standard and the ability to conduct internal audits
• Understanding of statistical process control and world‑class manufacturing techniques
• Knowledge of rubber processing: mixing, curing, extrusion and foaming
• Proven ability to lead effective teams and manage others
• Proven experience in creating technical solutions

Full time