Associate Client Success Manager - Retail Media

Inmar Intelligence is seeking an Associate, Client Success Manager – Retail Media to support the execution and growth of retail media programs across our Consumer Packaged Goods (CPG) client portfolio. This role is designed for an early‑career professional who is ready to build deeper expertise in retail media, client success, and data‑driven marketing. The Associate CSM will work closely with Client Success leaders, Sales, Media Operations, Analytics, and other cross‑functional partners to support clients throughout the campaign lifecycle—from planning and activation through optimization, reporting, and post‑campaign insights.

The ideal candidate is highly organized, curious, analytical, and client‑focused, with a foundational understanding of digital advertising, retail media, shopper marketing, or account management. This individual should be comfortable working with data, managing multiple priorities, communicating with clients and internal teams, and taking increasing ownership as their knowledge and experience grow.

• Support the day‑to‑day management and execution of retail media campaigns across assigned clients
• Coordinate campaign timelines, deliverables, and internal handoffs to help ensure accurate and timely execution
• Partner with Client Success Managers and cross‑functional teams to support campaign launches, optimizations, and reporting
• Monitor campaign progress and performance, escalating risks or issues when appropriate
• Assist with client communications, status updates, meeting preparation, and follow‑up
• Maintain accurate documentation of client priorities, campaign decisions, action items, and next steps
• Develop increasing ownership of client and campaign responsibilities as experience and expertise grow

• Support the development of media recommendations aligned with client objectives and campaign goals
• Assist with audience, channel, and activation recommendations using available shopper, retail, and behavioral insights
• Develop familiarity with retail media channels, platforms, audiences, and measurement approaches
• Support proposal development and RFP responses by gathering data, insights, and relevant recommendations
• Research client categories, competitive activity, and retail media trends to inform planning
• Partner with senior team members to translate client objectives into actionable media plans

• Monitor campaign performance and help identify trends, risks, and opportunities
• Support development of client‑facing campaign reporting, wrap decks, QBRs, and other performance materials
• Analyze campaign results across key metrics such as ROAS, sales impact, attribution, and incrementality
• Help translate campaign data into clear insights and recommendations for clients
• Partner with Analytics and Media teams to ensure reporting is accurate, timely, and aligned with client expectations
• Build the ability to connect campaign results to broader client business objectives

• Build strong working relationships with client contacts and agency partners
• Participate in client meetings and contribute to campaign updates, reporting discussions, and planning conversations
• Respond to client questions and requests in partnership with the broader Client Success team
• Develop an understanding of client business objectives, priorities, and challenges
• Proactively identify questions, needs, or potential opportunities and bring them to the appropriate team member
• Build toward greater ownership of client relationships as experience and capabilities develop

• Develop an understanding of how Client Success contributes to client retention, expansion, and revenue growth
• Help identify signals that may…