Donor Stewardship Manager

Location: Triangle or Charlotte, with regular travel to DBNC branches and donor meetings across North Carolina

Schedule: Full-Time; occasional evening and weekend availability may be required

Salary Range: $54,000 to $62,000

Reports To: CEO or designated supervisor

Supervisory Responsibilities: None

About The Diaper Bank of North Carolina (DBNC)

At DBNC, we believe that dignity begins with the basics. Access to diapers, period products, and adult hygiene supplies should not be a barrier to health, opportunity, or self-worth. That is why we partner with community organizations and mobilize volunteers across North Carolina to ensure every person has access to the hygiene essentials they need to thrive.

Position Overview

The Donor Stewardship Manager develops and manages a comprehensive donor stewardship program for individual donors, recurring donors, tribute donors, family foundations, and other assigned supporters.

This person will ensure that gifts are acknowledged promptly and personally, donor interests and communication preferences are recorded accurately, and supporters receive meaningful opportunities to learn about and participate in DBNC’s work.

The Donor Stewardship Manager will maintain an assigned portfolio of donors and coordinate personal touches such as thank-you calls, handwritten notes, impact updates, videos, warehouse tours, volunteer opportunities, and invitations to DBNC events.

Working closely with the CEO, finance, communications, program staff, branch staff, and board members, this position will help create a consistent and welcoming donor experience across the organization.

This is a hands-on, relationship-focused position with no direct reports.

Key Responsibilities

• Donor Acknowledgment and Appreciation
• Ensure donors receive timely, accurate, and meaningful acknowledgment of their gifts.
• Develop personalized thank-you strategies based on giving history, gift size, donor interests, tribute information, geographic location, and relationship with DBNC.
• Coordinate handwritten notes, phone calls, emails, videos, recognition opportunities, and other personal touches.
• Pay close attention to gifts made in honor or memory of others and ensure tributes are handled thoughtfully and accurately.
• Create welcoming experiences for first-time donors and consistent appreciation for recurring and long-term donors.
• Coordinate thank-you outreach from the CEO, board members, staff members, and other DBNC representatives.
• Ensure all donor outreach, including calls, messages, meetings, and notes, is documented in the donor database.
• Donor Engagement and Relationship Management
• Manage an assigned portfolio of donors and develop individualized stewardship plans when appropriate.
• Build genuine relationships with donors through phone calls, emails, meetings, tours, events, and other personal interactions.
• Learn about donors’ interests, motivations, preferred communication methods, and connections to DBNC’s mission.
• Invite donors to visit DBNC warehouses, volunteer, attend events, meet staff, or learn more about the communities their gifts support.
• Help donors understand the impact of their gifts through stories, data, photographs, program updates, and personal communication.
• Identify donors who may be ready for deeper engagement and coordinate an appropriate handoff to the CEO or other staff responsible for gift conversations.
• Support strategies for retaining first-time, recurring, long-term, and previously active donors.
• Respond to donor questions and concerns with professionalism, warmth, accuracy, and care.
• Stewardship Program Development
• Build and maintain an annual donor stewardship calendar with clear communication and engagement touchpoints.
• Develop stewardship plans for different donor groups, including first-time donors, recurring donors, tribute donors, sustaining donors, major donors, and lapsed donors.
• Create and maintain acknowledgment templates, welcome materials, donor impact updates, call guides, tour materials, and recognition procedures.
• Help create consistent donor experiences across DBNC branches and programs.
• Review current stewardship practices and recommend thoughtful, realistic improvements.
• Coordinate…