Hospice Triage Nurse; RN

Hospice Triage Nurse (RN) Mon-Fri, 8a-5p

Job Category: Nursing

Requisition Number: HOSPI
001260

Full-Time

On-site

Showing 1 location

Hospice of the Piedmont
1801 Westchester Dr.
High Point, NC 27262, USA

This is a full-time, salaried, exempt position

Schedule:

Monday-Friday 8am-5pm

• Independently triages and manages patient and family telephone calls by applying advanced clinical assessment, critical thinking, and evidence-based practice principles to identify, analyze, and prioritize patient care issues.
• Interprets complex patient symptoms using professional nursing judgment and established protocols to formulate individualized plans of care, elevate concerns, and resolve patient care problems with a high degree of autonomy and accountability.
• Documents accurately and timely each patient interaction/call and intervention and other patient/family and physician contacts according to agency policy through use of the electronic medical record. Documentation should be complete at the end of the day.
• Communicates and collaborates with the members of the appropriate interdisciplinary team and provider regarding patient needs and care. Contacts patient’s physician as necessary to obtain medical orders.
• Provides patient and/or caregiver with appropriate instructions to support safe care of the patient in the home.
• Makes follow‑up telephone calls to contracted agencies and the patient/family as needed to evaluate care and meet patient needs.
• Collaborates with the homecare team to ensure high‑priority patient care needs, and time‑sensitive information is relayed to stakeholders and provides recommendations for follow up.
• Addresses urgent prescription needs and medication availability challenges on behalf of the homecare team, coordinating with pharmacies to ensure timely resolution.
• Assists the provider team by managing routine prescription refill approvals in the prescription processing program.
• Reviews controlled substance refill history through the Prescription Drug Monitoring Program (PDMP) as needed.
• Coordinates DME orders and delivery needs for homecare patients based on needs identified during triage calls with patients and families.
• Assists with coordinating outpatient procedures/services, mobile x‑ray, and drain supplies.
• Coordinates Physical, Occupational, and Speech therapy referrals end‑to‑end, including submitting evaluation orders, securing follow‑up visit approvals, and ensuring timely receipt and documentation of therapy visit notes in the patient chart.

• Graduate of an accredited school of nursing – Associate’s Degree
• Two years clinical nursing experience
• Current North Carolina Registered Nurse or Licensed Practical Nurse
• Previous hospice work experience preferred

• Ability to maintain positive working relationships and courteous interaction with public
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Ability to work independently and in a team environment

• Driver’s License
• CPR Certification
• Registered Nurse (RN) license

Equal Opportunity Employer—This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.