Telephone Nurse Triage, Urology

Job Summary

Registered Nurse – Telehealth – Urology – High Point Gatewood

• Department: 02380 WFBMG University Group Practice:
  High Point Gatewood – Urology
• Status:
  Full time
• Benefits Eligible:
  Yes
• Hours Per Week: 40
• Schedule:
  
  Monday – Friday, 8:00 am to 5:00 pm
• Pay Range: $35.50 – $53.25 per hour

• Graduation from an accredited School of Nursing with at least two years of acute care experience (BSN preferred).
• Prefer acute care experience within the last 10 years.
• Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.

• Current RN license in the applicable state and Basic Cardiac Life Support (BCLS) certification required.
• Licensure in additional states as required by law or client contract.
• Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas.

• Provide patient/family‑centered care, acting as partner and adviser to support patients and families in managing their health care.
• Apply critical reasoning and clinical judgment to expedite appropriate care, especially when patients present with complex or life‑threatening conditions using telecommunication technologies.
• Ensure proper scheduling and follow‑up on test results for providers, using active listening and evidence‑based protocols to explain results and medications.
• Apply the American Nurses Association Code of Ethics for Nurses in professional practice.
• Participate in ongoing professional development, shared governance, peer review, and leadership initiatives to promote excellence and accountability.
• Focus on patient safety and quality of nursing care through appropriate interventions, health education, advocacy, and navigation of the health care system.
• Maintain knowledge of care teams for coordination of patient care, self‑management, population management, and communication skill.
• Adapt personal communication style to meet the diverse needs of patients.
• Demonstrate exceptional assessment, critical thinking, and customer service skills.
• Perform other related duties incidental to the work described herein.

• Assess nursing needs of acute and chronically ill patients through technology methods.
• Seek out resources independently and work collaboratively.
• Establish and maintain effective working relationships.
• Communicate clearly with patients, families, healthcare team, physicians, administrators, and leadership.
• Teach patients and families in accordance with the nursing plan of care.
• Use computer systems and learn new software programs.
• Document and communicate pertinent information using computer or paper documentation tools.

• Base compensation within the listed pay range based on qualifications, skills, and experience.
• Premium pay such as shift or on‑call pay, and incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits: medical, dental, vision, life, and short‑ and long‑term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Note:

Eligibility for programs listed above may depend on FTE status (e.g., full‑time, part‑time, per diem, temporary). Please ask a recruiter for more information during an interview.