Clinical Operations Manager

Clinical Professional

Full-time , Days , 8:00am - 5:00pm

As the Clinical Operations Manager for the Emergency and Med-Surg Departments at UNC Health Appalachian, you will play a vital leadership role in ensuring exceptional patient care, operational excellence, and staff engagement. This position offers the opportunity to lead dynamic clinical teams in a collaborative healthcare environment committed to quality, safety, and compassionate care. Join a mission-driven organization where your leadership directly impacts patient outcomes and team success.

• Compensation: Compensation is commensurate upon education, experience, certification, and internal equity
• Schedule: Full-time leadership position with 24/7 operational accountability
• Benefits: Comprehensive medical/dental/vision coverage, retirement with employer match, paid time off, tuition reimbursement, paid parental leave, wellness incentives, and employee discounts

• Provide operational and clinical leadership for the Emergency and Med-Surg Departments on a 24/7 basis
• Ensure safe, high-quality, and efficient patient care delivery aligned with organizational goals and regulatory standards
• Lead, mentor, and support nursing and clinical staff while fostering professional growth and accountability
• Collaborate with physicians, interdisciplinary teams, and leadership to optimize patient outcomes and departmental performance
• Support staffing, scheduling, workflow management, and resource allocation to maintain operational efficiency
• Respond to emergent situations and provide clinical support as needed within the scope of RN licensure
• Promote a culture of safety, teamwork, continuous improvement, and patient-centered care
• Monitor quality metrics, patient satisfaction, and operational performance indicators while implementing improvement initiatives
• Demonstrate professionalism and adherence to UNC Health Appalachian’s Mission, Vision, and Values

• Graduate of an accredited nursing program required
• Master of Science in Nursing (MSN) preferred

• Minimum of two years of experience as a Registered Nurse preferred
• Previous healthcare experience in an acute care or clinic setting required
• Minimum of one year of prior nursing leadership experience required (Charge Nurse, Supervisor, or similar leadership role)

• Current Registered Nurse (RN) licensure in North Carolina required
• Basic Life Support (BLS) certification from the American Heart Association required at hire
• Additional required certifications must be obtained within one year of hire date
• Advanced Cardiac Life Support (ACLS) preferred
• Pediatric Advanced Life Support (PALS) preferred
• Emergency Nurse Pediatric Course (ENPC) preferred
• Trauma Nursing Core Course (TNCC) preferred
• NIH Stroke Scale (NIHSS) certification required within one year of hire

• Strong leadership, communication, and interpersonal skills
• Ability to deliver safe and effective patient care within the scope of RN licensure and organizational policies
• Knowledge of emergency and acute care nursing operations
• Ability to effectively manage teams, workflows, and departmental priorities
• Strong critical thinking, problem-solving, and decision-making abilities
• Commitment to exceptional customer service and patient-centered care

• Frequent standing, walking, bending, lifting, and patient mobilization throughout shifts
• Frequent lifting, carrying, pushing, and pulling greater than 50 lbs
• Frequent hand, finger, and wrist repetition with moderate dexterity
• Exposure to blood borne pathogens, electrical/mechanical equipment, chemicals, and emergency situations
• Subject to irregular schedules including days, evenings, nights, weekends, holidays, and emergency response situations
• Frequent close eye work and exposure to soft voices in clinical environments
• Occasional exposure to ionizing/non-ionizing radiation including x-ray and microwave exposure

• Leadership Impact: Lead high-performing clinical teams while shaping patient care operations across critical…