Insights Specialist

We have an exciting opportunity for an Insights Specialist at UL Standards & Engagement.

This is a hybrid opportunity based in Washington, DC.

The Insights Specialist will support the execution of qualitative and quantitative research initiatives to advance the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and sustainable. The role involves generating meaningful, evidence-based insights through market research studies, pattern and trend analysis across multiple data sources, and supporting strategic decision‑making. The specialist will coordinate research activities, maintain knowledge resources, and deliver high‑quality insights that help the organization anticipate emerging issues and drive continuous impact across the safety standards ecosystem.

• Support qualitative and quantitative research initiatives that inform strategic priorities, market understanding, and organizational decision‑making.

• Assist and independently manage assigned research projects from planning through delivery.

• Design and implement research studies, including surveys, secondary analysis, focus groups, in‑depth interviews, environmental scans, and other relevant approaches.

• Collect, organize, and manage research inputs from internal and external sources, ensuring data integrity and proper documentation.

• Conduct qualitative and quantitative analysis using tools and methodologies such as coding, thematic analysis, trend identification, and comparative analysis.

• Partner with internal stakeholders to clarify research needs and develop high‑quality insights; translate findings into clear, concise, and actionable insights via summaries, reports, and presentations.

• Coordinate activities among internal teams, external research partners, consultants, and other contributors.

• Maintain an internal repository of research findings and related materials.

• Support planning and scheduling of key research activities; maintain the Insights team calendar and track critical milestones.

• Continuously monitor industry trends, research methodologies, and emerging technologies to enhance research effectiveness and innovation.

• Perform other duties as directed.

In addition to a bachelor’s degree (advanced degree preferred), the successful candidate will bring the following competencies and attributes:

• Demonstrated knowledge of market research methodologies with strong analytical capability and the ability to support qualitative and quantitative studies using structured and disciplined approaches.
• Ability to interpret data, identify themes and trends, and convert findings into practical, actionable insights and strategic recommendations.
• Proficiency in project management with experience developing project timelines, scope, and managing resources. Ability to apply independent judgment in selecting methods, assessing results, and refining solutions.
• Effective communication, presentation, and facilitation skills, with the ability to convey complex information to technical and non‑technical stakeholders.
• Positive and collaborative interpersonal skills, fostering partnerships and driving internal knowledge sharing across teams or functions.
• Strategic thinker with the ability to innovate and adapt in a dynamic industry landscape.

Minimum requirements:

• Minimum 3 years of related work experience in insights, data analysis, market research, or a related field involving qualitative and quantitative research support.
• Experience supporting or managing research activities such as surveys, secondary analysis, focus groups, interviews, and data synthesis.
• Proficiency with Excel and common research, survey, and data analysis tools such as Qualtrics, SPSS, R, Python, or Tableau.

All employees at UL Standards & Engagement are eligible for bonus compensation. We offer comprehensive medical, dental, vision, and life insurance plans and a generous 401(k) matching structure of up to 5% of eligible pay. Additionally, we invest an extra 4% into your retirement savings fund after your first year of continuous employment. Depending on your role, you may be able to discuss flexible working arrangements with your manager.

We also provide paid time off, including vacation, holiday, sick, and volunteer days.