Assistant Manager - 2nd

The Assistant Manager assists the Store manager in managing all day‑to‑day store operations, ensuring compliance with company policies and procedures. Provides leadership, guidance and training to the store staff through direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager takes full responsibility for all store operations, consistently striving to meet and exceed sales, service and operational objectives.

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience, reinforce current service level standards, provide service training and leadership to staff, manage customer issues with a sense of urgency and to the satisfaction of our customer.
• Handle all POS terminal transactions in accordance with policy and procedure, including sales, discounts & refunds, loyalty, and open/closing procedures.
• Inventory Control: shipping and receiving, price management (price changes, markdowns, etc.), singles, damaged merchandise, and conducting a physical inventory.
• Sales floor merchandising and visual presentation: merchandise placement, floor maintenance and housekeeping, promotional event directions, materials and signage.
• Payroll Control: scheduling, payroll budget compliance, time and attendance.
• Training and development of direct reports, utilizing available training tools and reinforcing operational standards.
• Loss prevention: protecting and controlling all company assets.
• Work toward a complete understanding of managing all day‑to‑day operations.

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations, and Training Personnel.

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills necessary for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of corporate and store operations policies and procedures.
• Complete understanding of store presentation standards and strong visual merchandising skills.

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.