Floor Supervisor ; Highpoint, NC

Position: Full-time Floor Supervisor #178 (Highpoint, NC)
## floor supervisor store 178 highpoint, nc Apply locations:
Store 178 - Highpoint, NCtime type:
Full time posted on:
Posted Todayjob requisition :
REQ-32889
** About Ace Retail Group
** Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States.

Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:
Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
** About Westlake Ace Hardware
** Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States.  Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States.  Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:
** Core Values
** WINNING WE LIGHT VISION To be the best, most helpful hardware stores on the planet. MISSION Investing in our team, serving our communities, and driving our growth. In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people—our strength is being helpful. EXCELLENCE Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.

LOVE Love the people, love the work and love the results. INTEGRITY For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics. GRATITUDE We recognize that we are blessed to be in the business of serving others. HUMILITY We strive for greatness with a humble, modest and respectful attitude.

TEAMWORK We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that...Together, We are Ace
** General Summary
** The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.
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* Essential Duties & Responsibilities:

**** Customer Service
*** Project a positive representation of Westlake Ace Hardware.
* Proactively assist customers in solving problems.
* Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
* Project a friendly, outgoing demeanor; work well with customers as well as associates.
* Ensure all calls and pages are answered promptly, courteously and effectively.
* Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration.
* Possess excellent product knowledge and knowledge of store layout and location of products.
** Store Operations
*** Ensure a positive, professional and safe work environment for all associates.
* Supervise the “general operations” of the entire store.
* Responsible for opening and closing the store.
* Assist with the implementation of Store Support Center programs.
* Help ensure successful Loss Prevention, Safety and Internal Audits.
* Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
* Communicate any operational or managerial issues to the General Manager in a timely…