Brand Ambassador - FLS & Point

The Opportunity:

Seeking an energetic, creative, and organized Brand Ambassador & Showroom Merchandiser to bridge sales support, trade relationships, and visual merchandising across two premier North Carolina design destinations.

This dual-role position splits weekly responsibilities between Furniture land South (FLS) in Jamestown, NC (4 days/week) and the Kravet High Point Showroom in the 200 Steele Building (1 day/week). The ideal candidate will combine a strong passion for interior design, visual merchandising expertise, exceptional customer service, and proactive account management to drive brand awareness and sales growth across Kravet product lines.

• Merchandising & Visual Standards
  - Straighten, organize, and refresh fabric/carpet/wallcovering libraries and furniture displays; receive/inspect deliveries; handle claims for damages; maintain accurate sample location records.
• Sales & Design Consultation
  - Assist interior designers with project schemes, quote requests, and order tracking; utilize CRM to log designer inquiries and route complex quotes/leads to outside sales reps.
• Training & Community Engagement
  - Host product knowledge sessions for FLS staff; conduct showroom tours for design students/groups; assist with regional designer events and community outreach
• Operations & Administration
  - Perform daily showroom open/close procedures on High Point days; log memo/sample checkouts; track visitor databases; maintain clean, well-supplied workspace and sample areas.

Focus:
Sales Support, Design Consultant Engagement & Product Merchandising

• Display & Merchandising Maintenance:
  Maintain and curate displays for Tomlinson-Directional Furniture and Kravet products within both the dedicated Tomlinson-Directional gallery and FLS primary resource rooms.
• Interior Design Consultant Support:
  Work directly with FLS Interior Design Consultants to assist with product selections, schemes, quoting, and order management for their clients and projects.
• Training &
  
  Education:
  
  Conduct regularly scheduled product and service training sessions for FLS consultants to elevate awareness and specification of Kravet products.
• Relationship Building:
  Cultivate strong professional relationships with consultants and influence product selection in an active retail setting.

Focus:
Visual Merchandising, Display Setup & Showroom Operations Support

• Visual Merchandising & Showroom Setup:
  Support monthly new product rollouts, display adjustments, and visual merchandising for fabrics, wall coverings, trims, and furniture displays.
• Inventory & Delivery Handling:
  Receive, unpack, inspect, and display incoming product shipments. Maintain accurate inventory guides and execute weekly discontinued product removals.
• Designer & Guest Support:
  Welcome visiting interior designers and students, assist with project scheming, scan samples/visitors via internal systems (Oracle), and assist with basic quotes and order placement.
• High Point Furniture Market Support:
  Participate fully in pre-market setup, floor merchandising, visitor tracking, and post-market breakdown during the twice-annual High Point Furniture Market (Spring and Fall).

• Experience:
  
  Minimum of 2-3 years of professional experience in retail home furnishings sales, interior design, customer service, or showroom management.
• Education:
  
  Bachelor’s degree in Interior Design, Business, Marketing, or a related field preferred.
• Design Acumen:
  Strong color/design sensibility with demonstrated ability to scheme interior design projects.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills; comfortable presenting to and training group audiences.
• Technical Proficiency:
  Proficient with Google Suite, CRM software.
• Physical Requirements:
  
  Must be able to stand, walk, reach, lift, and move home furnishing items/samples in an active showroom and retail environment.
• Schedule Flexibility:
  Full-time, in-person commitment including Fridays and Saturdays. Willingness to work extended hours during twice-annual High Point Furniture Markets.