Sales Coordinator

Job Overview

Ontic is seeking a Sales Coordinator to support our commercial organization through end‑to‑end ownership of the customer quote process. The role ensures a seamless customer experience through pre‑sales support, CRM administration, quote processing, customer follow‑up, and order conversion activities. This is an onsite position based in Creedmoor, North Carolina.

• Enter new opportunities and quotes into Dynamics CRM accurately and timely.
• Conduct structured follow‑up cadence for quotes.
• Update win/loss data and solicit customer feedback for lost opportunities.
• Work with revenue management team to achieve price realization targets.
• Maintain CRM hygiene (ABC notes, RYG flags, phasing dates, documentation uploads).
• Vet new customers and complete customer setup in Dynamics CRM.
• Quote to price list and catalogues, per associated master contract requirements.
• Obtain quote approvals based on authority matrix.
• Confirm receipt of purchase orders and attach POs in CRM.
• Work with engineering for pre‑sale technical support and product selection.
• Coordinate regular update of customer price lists.
• Facilitate preparation of large proposals and contract review.
• Resolve customer complaints and escalating as necessary.
• Identify and negotiate early shipment opportunities.
• Collaborate with finance on credit control.
• Establish and maintain positive stakeholder relationships.
• Respond effectively to all correspondence and status requests.
• Attend regular meetings as required to support tasks.

• Bachelor’s degree in Business, Finance, Marketing, or related field (or equivalent experience).
• PC and office software skills; CRM experience preferred.
• Strong attention to detail and process discipline.
• Ability to manage multiple quotes and deadlines simultaneously.
• Experience in aerospace, defense, or technical manufacturing environments.

• Comprehensive medical insurance.
• Competitive PTO.
• Company 401(k) plan with up to 4% matched contribution.
• Annual bonus program (varies by level and discretion based on company and individual performance).
• Flexible working arrangements.
• Paid volunteering opportunities.
• Access to mental health champions across our sites.
• Commitment to development.
• Employee referral program.

Salary Range: $60,000–$80,000 per year, based on experience.

Creedmoor, North Carolina (onsite position).

This position requires access to U.S. export‑controlled information. A “U.S. Person” as defined by 22. C.F.R. §120.15 (U.S. Citizen, lawful permanent resident, asylee, or refugee) is required.

We are an Equal Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by applicable federal, state, or local law.