Front Office & Selection Specialist

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Front Office & Selection Specialist

• Welcome customers to the showroom and provide a professional, knowledgeable first impression.
• Assist customers with selecting granite, quartz, marble, quartzite, and other counter top materials based on their project requirements and design preferences.
• Educate customers on material characteristics, colors, finishes, edge profiles, and maintenance requirements.
• Coordinate slab viewing appointments and assist customers during the selection process.
• Build positive relationships with homeowners, contractors, builders, designers, and commercial clients.
• Gather project details, measurements, drawings, and specifications from customers.
• Prepare preliminary counter top quotes and estimates using company pricing guidelines.
• Follow up on customer inquiries, quotes, and showroom visits.
• Maintain accurate customer records and sales opportunities within company systems.
• Support sales representatives by coordinating customer communications and project information.
• Assist with order entry, contract preparation, and scheduling activities.

• Answer incoming phone calls, emails, and online inquiries.
• Schedule consultations, template appointments, and showroom visits.
• Coordinate communication between customers, sales staff, production, and installation teams.
• Maintain organized customer files and project documentation.
• Ensure showroom displays, samples, and promotional materials are well maintained.
• Perform general administrative duties to support daily operations.

• High school diploma or equivalent required.
• Previous experience in customer service, showroom sales, inside sales, or administrative support preferred.
• Experience in countertops, stone fabrication, cabinetry, flooring, construction, or interior design is highly desirable.
• Strong communication and customer service skills.
• Ability to read basic measurements, drawings, and project specifications.
• Proficiency with Microsoft Office and CRM or sales management software.
• Strong organizational skills and attention to detail.