Sales & Customer Service Representative

Job Responsibilities

• Maintain and develop a multi-state territory and e‑commerce accounts for growth and service activities in a fast‑paced, multi‑tasking, solution‑focused inside environment.
• Focus on all Inside Sales department initiatives such as upselling orders, pre‑selling new programs, new product placements, aligning dealers with the portal.
• Review day‑to‑day orders for efficient and accurate processing, working directly with customers, reps, operations, and accounting to correct errors or issues ensuring same‑day order processing and 100% follow‑through support to satisfy our customers.
• Provide high‑level customer service for existing customers, new prospects, outside sales, end‑users, and sales managers to achieve greater customer satisfaction and solutions via phone, email, and portal to cover inbound and outbound calls.
• Continue development of skills to support sales & service initiatives, company growth objectives, compliance, and cultural values.
• Process and/or assist with all customer claim requests for efficient processing (shortages, overages, RGA’s, buybacks, program credits, advertising co‑op, etc.).
• Support departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Inside Sales Department is in full compliance.
• Assist with resolving order and shipping issues to satisfy customers quickly while identifying corrective actions to avoid future issues.
• Manage customer accounts for accurate channel setup and maintenance to ensure updates with latest customer contacts, group associations, and business communication accuracy.

• 3–5 years of Inside Sales and/or Customer Service experience.
• A competitive, goal‑driven attitude with strong communication skills.
• The ability to build trust and deliver solutions for customers.
• A desire to grow and take on increasing responsibility.
• Bachelor’s degree required, or Associate’s degree with a minimum of two (2) years of relevant experience.
• Successful experience working in a fast‑paced, dynamic environment under pressure while maintaining a positive “calm, cool, & connected” attitude.
• Basic product knowledge of power tools and accessories.
• Excellent organizational and time‑management skills to maintain initiatives with the ability to multi‑task to complete daily tasks and meet deadlines.
• History of successful problem solving with the ability to manage, train, coach, and resolve issues to support team members, customers, and end‑users.
• Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Basic knowledge of construction products and power tools is necessary.

Position is eligible for additional bonus compensation based on territory sales in accordance with company bonus plans.

Hands‑on sales and product training program for all candidates, facilitating career growth in sales and marketing.

Comprehensive benefits package includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(k) retirement plan with a generous employer match; wellness programs; life insurance; short- and long-term disability insurance; paid time off; parental leave; adoption assistance; and reimbursement of education expenses.

Diablo Tools is an Equal Opportunity Employer, including disability and veterans.

Indefinite U.S. work authorization only. Future sponsorship for work authorization unavailable.

This is a safety sensitive position.