Carrier Account Representative

About the Role

As a Carrier Account Representative, your key responsibilities are establishing and growing relationships with carrier partners to service our customers’ needs while providing best-in-class service. With experience, your earning potential increases along with your growing carrier relationships and volume and capacity. You will also receive the continuous education and professional development you need to reach new heights.

• Classroom training is led by an Arrive trainer and designed to get you familiar with the third party logistics industry alongside a group of your peers.
• Learn the Arrive story and the history that shaped an entire industry.
• Get familiar with our proprietary technology, ARRIVEnow.
• Work closely with an experienced mentor during your training who will help you learn the strategy behind building relationships with carriers.

• Focus on building new relationships with carrier partners across the country.
• Manage the carrier partners that you identified during the training program as you develop and procure new relationships.
• Sharpen your relationship building and customer service skills alongside your Carrier team and manager.
• Build internal relationships with our Business Development team members and work together to find the best solutions for their clients.
• Emphasize service - you will be measured on KPIs such as on-time deliveries, proactive tracking and outbound calls.
• Earn industry certifications that will prepare you to source capacity for different types of service offerings.

• Bachelor’s degree is preferred with an emphasis on Business or a related field.
• Eager to contribute to a high-energy environment. You will build your career in an office, alongside a team of your peers.
• A strong work ethic is essential. If hard work does not come naturally to you, this might not be a good fit.
• Strong communication skills, with a demonstrated ability to get things done over the phone, through email, and face-to-face.
• Able and excited to build relationships with a wide variety of people. You will have fun talking to peers, truck drivers, dispatchers, and business leaders alike.

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Park your car for free on site, plus covered parking and electric vehicle charging stations!
• Start your morning with free coffee!
• Work in the wonderful city of Columbus, OH – we are in a convenient location close to downtown and a bunch of great restaurants and breweries!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages.