Inside Sales Customer Service Representative Diablo Tools

Diablo Tools Inc. is seeking an outgoing, highly motivated Inside Sales & Customer Service professional with experience in a fast-paced, results-driven environment. The ideal candidate possesses a strong background in customer service and sales, excels at building and maintaining customer relationships, and is committed to delivering exceptional customer experiences. This position offers significant long-term growth potential and opportunities for career advancement within the company.

• Maintain and develop a multi-state territory and ecommerce accounts for growth and service activities in a fast-paced, multi-tasking, solution-focus inside environment.
• Focus on all Inside Sales department initiatives such as upselling orders, pre-selling new programs, new product placements, aligning dealers with the portal.
• Review day-to-day orders for efficient & accurate processing, working directly with customers, reps, operations, and accounting to correct errors or issues ensuring same day order processing and 100% follow-through support.
• Provide high-level customer service for existing customers, new prospects, outside sales, end-users, and sales managers to achieve greater customer satisfaction and solutions via phone, email, and portal covering inbound and outbound calls.
• Continue developing skills to support sales & service initiatives, company growth objectives, compliance, and cultural values.
• Process and/or assist with all customer claim requests for efficient processing (shortages, overages, RGA’s, buybacks, program credits, advertising Coop, etc.).
• Support all departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Inside Sales Department is in full compliance.
• Assist with resolving order and shipping issues to satisfy customers quickly while identifying corrective actions to avoid recurrence.
• Manage customer accounts for accurate channel setup and maintenance to ensure updated with latest customer contacts, group associations, and business communication accuracy.

• 3-5 years of Inside Sales and/or Customer Service experience.
• High School Diploma or GED required.
• Associate’s Degree in Business Administration/Marketing/Sales preferred.
• A competitive, goal-driven attitude with strong communication skills.
• The ability to build trust and deliver solutions for customers.
• A desire to grow and take on increasing responsibility.
• Successful experience working in a fast-paced, dynamic environment under pressure while maintaining a positive, calm, cool, & connected attitude.
• Excellent organizational and time-management skills to maintain initiatives with the ability to multi-task to complete daily tasks and meet deadlines.
• History of successful problem solving with the ability to manage, train, coach, and resolve issues to support team members, customers, and end-users.
• Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams).

Basic knowledge of construction products and power tools is not necessary.

We provide a world class, hands‑on sales and product training program for all candidates regardless of previous experience. We offer a tremendous career track in sales and marketing focused on development and growth for our employees.

Position is eligible for additional bonus compensation based on territory sales, in accordance with company bonus plans.

Diablo Tools Inc. is committed to putting “People First”. We offer a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with a generous employer match; wellness programs; life insurance; short- and long-term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses.

Equal Opportunity Employer, including disability / veterans.

Indefinite U.S. Work authorized individuals only. Future sponsorship for work authorization unavailable.

Safety Sensitive Position