Account Manager

Catapult’s team of seasoned HR and business professionals helps employers address immediate and long-term challenges with expertise, resources, data-driven insights, and a dynamic member community. As an employer’s association, Catapult facilitates peer-to-peer connections among members to support the broader business community and acts as an employer advocate on governmental standards and regulations. Catapult actively collects and analyzes salary, benefits, and policy data to issue business intelligence that helps employers compete for, attract, and retain top talent.

We provide employers with the confidence to navigate everyday operational challenges, making workplaces more effective and employees more successful.

One of our top goals is to make Catapult an amazing workplace rooted in our core values of Innovation, Integrity, Community, Excellence, and Service. We don’t just talk about these values; we work hard to live them every day.

The Account Manager (AM) serves as the strategic post-sale relationship owner, responsible for retaining and expanding Catapult’s client base. As “The Farmer,” the AM’s focus is on cultivating deep, value-driven partnerships that maximize membership utilization, prevent churn, and drive meaningful upsell and cross-sell opportunities. Working closely with Subject Matter Experts (SMEs), the AM ensures clients see Catapult as an indispensable strategic HR partner.

This role plays a central part in the client journey—continuing momentum created by the Account Executive (AE), increasing client engagement, and driving long-term revenue growth.

• Serve as the primary point of contact for all post-sale client interactions.
• Conduct regular client check-ins, including monthly calls, quarterly business reviews (QBRs), and annual renewal conversations.
• Build multi-threaded relationships within each account (HR, Finance, Legal, C‑suite).
• Act as a trusted advisor, ensuring clients fully leverage the membership and HR resources available.
• Manage a primary portfolio of 75–100 Tier A & B accounts, with the capacity to scale to a maximum of 200 accounts based on business needs and account complexity.
• Monitor client usage of membership features and SME hours to ensure strong engagement.
• Identify early indicators of churn risk and intervene proactively.
• Educate clients on underutilized services or upcoming SME capabilities.
• Drive the “consumption” strategy to reinforce Catapult as an essential business utility.

• Identify revenue growth opportunities by recognizing gaps in client talent, compliance, or HR strategy.
• Collaborate weekly with SMEs to align on identified opportunities and draft tailored proposals.
• Lead all expansion‑related conversations with clients, negotiating and closing upsells.
• Convert spot projects into long‑term or higher‑tier memberships.

• Participate in weekly standups alongside BDRs, AEs, SMEs, and SAMs to align on account health, timelines, and project progress.
• Partner with Marketing to nurture accounts with targeted campaigns and value‑added content.
• Own the renewal process, ensuring contracts are completed accurately and on time.

• Track account performance using Catapult’s Account Health Score framework.
• Evaluate metrics such as utilization, SME sentiment, expansion velocity, and relationship depth.
• Implement corrective actions for at‑risk accounts.
• Prepare reports and insights to inform strategic account plans.

None

• Demonstrated ability to engage in consultative sales methods to drive new sales and deepen existing client relationships through sales of additional products and services.
• Strong networking skills and ability to identify the right audiences for membership and solution sales.
• Ability to understand Catapult’s membership models and solutions and to articulate those effectively, collaborating cross‑functionally internally for a seamless and exemplary customer experience.
• Proven…