Customer Success Manager

• Follow all CDK Global policies and procedures
• Complete all mandatory assigned compliance tasks and acknowledgements
• Meet or exceed all performance expectations
• Fields questions and direct clients to appropriate support resources
• Assists clients with defining their strategy around CDK solutions
• Maintains pre-established relationships with dealership management
• Demonstrates expertise in CDK products
• Prepares client specific reports and presentations
• Identifies opportunities, creating a plan for addressing training needs
• Partners with Sales to become a key asset in helping grow the CDK business
• Successfully identifies and implements strategies for retaining “at risk” clients
• Develops a productive working relationship with Sr. CSMs

• Minimum 4 years of client services, marketing or sales experience
• B2B or outside sales or account management in a similar industry
• Knowledge of CDK applications and familiarity with automotive industry
• In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
• Experience with Sales Force
• High school Diploma
• Valid Driver’s License/travel documents(if applicable)

Demonstrates expertise in CDK products and applications while effectively managing client relationships and addressing their strategic needs. Proven ability to identify opportunities for client retention and training within the automotive industry.

• Client Services Experience
• B2B Sales Experience
• Knowledge Of CDK Applications
• Experience With Sales Force
• Understanding Of Dealership Operations

• Client Relationship Management
• Sales Strategy Development
• Report Preparation
• Training Needs Assessment
• Performance Metrics Analysis

• Communication Skills
• Problem-Solving Skills
• Interpersonal Skills

• High School Diploma
• Valid Driver’s License

• Automotive Industry
• Dealership Management
• B2B Sales
• Account Management
• Compliance

• Sales Force