Service Technician

Job Location:

Concord, NC

Salary Range: $24.00 – $30.00 Hourly (Non-Exempt)

The Field Service Technician is responsible for equipment maintenance and repair, and for documenting related repairs and services. This position also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs. The field service technician performs the following duties in the field with minimal supervision and coaching.

• Performs periodically scheduled and preventive maintenance on equipment as assigned by Dispatch.
• Responsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers and power supplies.
• Performs diagnostic analysis.
• Provide sound technical assistance to all customers and distributors.
• Provide on-site technical training for customer personnel pertaining to use, operation, and maintenance.
• May assist in the installation of new carwash equipment.
• Performs repairs and corrects malfunctions as necessary.
• Modifies or updates equipment when required.
• Maintains tools, test equipment, and materials in a professional manner.
• Maintains all company owned and leased equipment in proper condition.
• Operate vehicle in a safe and courteous manner, while obeying local laws and regulations.
• May work with processes that are unique or peculiar to customer needs.
• Involved in the problem-solving process regarding customer complaints.
• Interfaces with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer service.
• Keep abreast of new developments and innovations leading to improved departmental and company performance.
• Accurately perceives information from others.
• Assures appropriate flow of information and reports matters clearly, concisely, and accurately.

• 3-5 years relevant field experience.
• Technical knowledge and ability to develop improved methods for fulfilling responsibilities.

• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• Excellent communication skills (written and verbal) are a must.
• Ability to read and comprehend documents and follow simple instructions.
• Ability to read and understand electrical diagrams.
• Understanding of OLC controllers, low voltage control circuits and three-phase power.

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting.
• Maintain professional appearance and grooming standards as outlined.

Note:

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

• Health & Wellness:
  Medical, dental, and vision insurance, plus 24/7 virtual care and mental health support via Teladoc. Includes tax-advantaged HSA and FSA savings options.
• Financial Security:
  Company-paid Short-Term Disability, Long-Term Disability, and $25,000 in Life/AD&D insurance at no cost to you.
• Retirement: 401(k) plan with company matching to help you build long-term wealth.
• Time Off:
  Accrued Paid Time Off (PTO), paid sick leave, and paid company holidays to support a healthy work-life balance.
• Supplemental Plans:
  Voluntary accident and critical illness insurance.
• Growth & Innovation:
  Professional development opportunities and the chance to work with industry-leading technology in a team-oriented environment.

Note:

Benefits are subject to plan terms and eligibility requirements. Full details are available in the Summary Plan Descriptions provided by Human Resources.