Program Coordinator Cabarrus

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate volunteer and Little recruitment by partnering with School liaisons to develop and implement recruitment strategies.
• Work with workplace partners and school partners to ensure seamless, comprehensive, and timely service; participate in meetings to coordinate logistics, share program plans, and obtain feedback.
• Enroll youth and volunteers in the program: conduct orientations, interviews, assessments, and assign match development plans according to the BBBS Service Delivery Model.
• Match youth and volunteers: determine matches and facilitate match meetings at the program site, accommodating schedules.
• Maintain accurate Match force records as required by the BBBS Service Delivery Model.
• Provide ongoing match support, strengthen relationships, and provide match training per the BBBS Service Delivery Model.
• Conduct volunteer enrollments, orientations, interviews, and completion of enrollment processes; assess volunteer background.
• Conduct client enrollments including parent/child interviews, child safety education, and enrollment processes; assess and refer families for additional services.
• Apply child safety and risk‑management knowledge, policies, and procedures; identify child safety issues for volunteers, children, and families.
• Review and follow up on references to complete the assessment process.
• Conduct volunteer and client reassessments/updates as indicated.
• Identify and eliminate barriers to enrollment and match participation.
• Review enrollment information and make participation recommendations based on assessments.
• Identify program and organizational issues and recommend enhancements for efficiency and customer service.
• Collect program outcome measurements, demographics, and statistics (YOS, COS, SOR).
• Oversee student intern: training, caseload assignment, QA, and task assignment.
• Collaborate with service‑delivery staff to ensure smooth transition among functions.
• Other duties as assigned.

Minimum degree in social services, education, human resources, or a related field.

Experience working with both child and adult populations; specific assessment, intake, or interview experience preferred. Proficiency in Microsoft Office (Word, Outlook, Excel). Must have reliable transportation, a valid driver’s license, and meet state‑required automobile insurance minimum.

• Excellent oral and written communication skills reflecting solid customer service and high‑level interviewing skills.
• Ability to form appropriate assessment‑based relationships.
• Relates well in multicultural environments.
• Maintains confidentiality throughout daily operations.
• Time management with attention to detail.
• High level of organizational skills.
• Experience and knowledge of managing volunteers.
• Excellent writing skills.
• Knowledge of child safety indicators.
• Problem‑solving skills.
• Bilingual a plus.

• Stationary Position – Must be able to remain stationary at least 50% of the time.
• Traverse – Must be able to move about the office.
• Communicate – Must be able to exchange accurate communication.
• Operate – Must be able to operate office productivity machinery (computer, copier, etc.).
• Lift – Must be able to lift office equipment up to 25 pounds.

• Approximately 10% of work time spent traveling locally to program sites and schools.

Resilience & Flexibility:
Able to interpret situations objectively when stressed, maintain high productivity, and rebound quickly from setbacks.

Communication – Verbal & Written:
Practice active listening, adapt communication to individual needs, and document accurately.

Problem Solving & Analysis:
Gather appropriate data, diagnose causes, and develop contingency plans.

Flexibility & Achieving Change:
Adapt to shifting priorities, remain calm in emotionally charged interactions, and support organizational change.

Continuous Improvement & Results:
Identify and apply efficiencies, eliminate barriers, and monitor performance to meet goals.

Decisiveness & Judgment:
Demonstrate sound judgment in routine and non‑routine decisions, and determine when escalation is needed.

Customer Focus:
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