FJC Navigator​/Non-Benefitted

The mission of the Guilford County Family Justice Center (FJC) is to empower family violence victims to live free from violence and abuse and hold offenders accountable by providing easily accessible, coordinated, and comprehensive services in a single location.

The FJC is a public safety initiative coordinating a three-pronged approach to addressing issues of domestic and sexual violence by connecting law enforcement, prosecution, and community based and social service programs in one location.

This is professional-level work involving the provision of both direct and indirect services to clients and/or their families seeking services at the Guilford County Family Justice Center (FJC).

Work involves establishing a trusting relationship with all FJC clients and building collaborative relationships with FJC partners. This position will serve as the portal of entry and contact for clients seeking services at the FJC. This position requires explaining agency policies, programs, and procedures to clients, determining eligibility and certifying clients for services. This position involves the coordination and provision of direct client services on-site at the Family Justice Center.

This position works closely with FJC partners to help victims of child abuse, domestic and sexual violence, and elder abuse access and utilize the full range of services available at the FJC. The Navigator reports directly to the FJC Manager.

Essential duties and responsibilities include, but are not limited to:

• Interview clients to determine appropriate services.
• Assist clients in navigating the various programs and services offered.
• Provide follow-up case management and support to help clients utilize the full range of FJC services available
• Conduct navigation with clients, which includes legality and risk assessments, safety planning, and comprehensive needs assessments;
• Develop an individualized navigation plan for all clients and provides the appropriate referrals to community partners;
• Provide crisis intervention as needed;
• Maintain confidential client records;
• Provide outreach, education, and presentations to the community, when requested;
• Assist in training and oversight of volunteers and interns;
• Participate in evaluating program effectiveness;
• Adhere to FJC policies, procedures, and best practices;
• Performs related duties as required

Knowledge, Skill, and Abilities:

• Knowledge of best practices relating to family violence which includes identification, safety, confidentiality, and program development.
• Skill in working with individuals and families impacted by domestic and sexual violence
• Skill in problem solving, decision making, and conflict resolution
• Ability to work as part of a fast-paced multi-disciplinary team which includes the ability to establish and maintain effective working relationships with stakeholders including law enforcement, criminal justice professionals, social service agencies and other systems that impact service delivery for victims of child abuse, domestic and sexual violence, and elder abuse.
• Ability to deal with persons experiencing stress and the ability to communicate effectively in challenging client situations
• Ability to work effectively under high pressure circumstances and manage crisis and emergency situations
• Ability to communicate effectively, both verbally and in writing, across various audiences, populations, and stakeholder groups.

Bachelor’s degree from an accredited school in human services, law enforcement or legal services or in a related field of service with two years of experience working with individuals and families impacted by domestic violence…