Driver Supervisor

POSITION TITLE:

Driver Supervisor (P50)
DOL / EXEMPT STATUS:
Fulltime / Exempt

REPORTS TO:

Nutrition Programs Assistant Director

LOCATION:

Harmon Avenue – Columbus OH

This position is responsible for direct, daily supervision of Meals-on-Wheels paid and volunteer delivery drivers, including coverage of Meals-on-Wheels routes, interviewing, hiring, and evaluating drivers, monitoring driver documentation to meet funder requirements, following-up client and driver problems and concerns, providing department scheduled training sessions, meeting funder requirements through route evaluations and sanitation inspections, and scheduling visitors and other agency staff to go on Meals-on-Wheels routes.

Work requires attention to detail, customer relations, communication skills, supervisory skills, ability to relate to volunteers in a productive and positive manner, and an ability to handle multiple functions at one time.

This position will have frequent contact with agency personnel, volunteers, clients, funders, and the general public. This position requires an understanding of seniors and individuals with disabilities. Work performed in this position will be of a professional and sometimes confidential nature. A positive and cooperative image and attitude is crucial for this position. Work performed is under the general supervision of the Nutrition Programs Operation Manager and in cooperation with other Nutrition Program operations staff.

This position requires a significant amount of independence and self-direction to accomplish its essential functions and responsibilities.

Responsible for direct, daily supervision of the Meals-on-Wheels delivery staff, which includes paid and volunteer staff. This includes interviewing, hiring, scheduling and evaluating drivers, approving driver time and mileage reports and time-off requests, handling driver issues, training of new-hires, and conducting and developing monthly meetings and in-service training for delivery staff that includes paid, volunteer, Satellite, and Dining Center Coordinators.

Assists with development and on-going updates of driver orientation manual and training materials.

Ensure daily route coverage.

Maintains updated driver and route lists, making recommendations regarding the need to hire or recruit staff to fill vacancies. When necessary, the Driver Supervisor will deliver a route if no other coverage is available including delivering hot, frozen, and/or cargo routes, using his/her vehicles and/or Agency vehicle.

Responsible for daily coverage of paid and volunteer routes. This includes scheduling drivers to deliver Meals-on-Wheels routes, handling unexpected call-offs and staff shortages, maintaining daily calendar of delivery drivers assigned to routes and current route openings, and contacting drivers to schedule and cover routes that are open.

Responsible for monitoring driver documentation and records, and producing required daily, monthly and quarterly reports. This includes review and correction of daily delivery records, follow up of driver’s client observations, and review monthly gas credit card statements.

Monitors route size and delivery time to ensure safe delivery of the food, making run, client, and route corrections as needed, taking temperature checks of meals and completing appropriate forms to ensure that quality and sanitation standards are met.

Produces daily report on route coverage, absences, substitutions, and problems and/or concerns regarding delivery.

Responsible for providing orientation ride-a-longs for student interns, agency visitors, and newly hired agency personnel. This includes assigning driver and scheduling time and date for route.

Performs…