Hospitality Assistant

A private girls’ boarding and day school in High Wycombe, Buckinghamshire, catering for students aged 11–18. The school serves approximately 1,050 students and staff each day and provides core catering services including breakfast, lunch and supper, along with morning and afternoon snacks. There are three catering outlets in operation for breakfast and supper, as well as extensive hospitality provision on site.

This is a seven-day operation, with shift patterns worked five days out of seven, including evenings. Free on-site parking is available.

We are looking for a hospitality assistant to join our team at one of our prestigious locations in High Wycombe.

You will ideally have previous experience of working within a fast-paced catering environment as a hospitality assistant or supervisor.

You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

• Provide friendly, efficient, and professional service to pupils, staff, and guests.
• Assist with setting up and serving food and beverages for dining rooms, hospitality functions, and special school events.
• Ensure all service areas are presented to a high standard before, during, and after service.
• Respond promptly and courteously to customer requests, ensuring an excellent dining experience.

• Assist with the preparation of light meals, snacks, and beverages as directed by Manager or Senior Person.
• Ensure food is presented attractively and in accordance with school and company standards.
• Support with replenishing food and beverage stations during service.

• Maintain high standards of cleanliness across all hospitality and service areas, including dining rooms, kitchens, and event spaces.
• Follow all food safety and hygiene regulations, ensuring compliance with company and legal standards.
• Dispose of waste responsibly, ensuring recycling and composting practices are followed.

• Work collaboratively with the kitchen team to ensure smooth day-to-day operations.
• Provide support for colleagues during events or absence, ensuring all tasks are completed to a high standard.
• Communicate effectively with team members to ensure dietary needs, allergen requirements, and timelines are met.

• Assist in setting up, serving, and clearing down for events, functions, or hospitality services.
• Ensure high-quality service delivery in line with Thomas Franks standards.

• Attend team meetings, briefings, and training sessions as required.
• Uphold a professional appearance and high standards of personal hygiene.
• Undertake other reasonable duties as directed by the Chef Manager or Senior Sous Chef.
• Provide occasional support to other Thomas Franks locations or teams when needed.

• Organised and detail-oriented with strong time management skills.
• Proactive, adaptable, and reliable in a fast-paced environment.

• Basic understanding of food hygiene and safety regulations.
• Level 2 Food Hygiene qualification (or willingness to obtain).
• Experience working in a professional kitchen environment is desirable but not essential.

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave – up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS,…