Customer Experience Intern - Summer

What You’ll Be Doing

• Assist with customer feedback programs through various VoC (voice-of-customer) initiatives including but not limited to CSAT, NPS, and others
• Assist with researching and understanding the end-to-end customer/employee experience to identify internal and external areas of improvement
• Research root causes of experiences where possible and assist in developing a solution via projects managed by the CX team
• Assist with production/maintenance of project deliverables including, program specifications, project plans, and process documentation
• Utilize data visualization tools to report and analyze feedback
• Assist with planning events for Customer Advisory Board
• Other duties as assigned

• Currently pursuing a degree in business, computer science, or a related field.
• Demonstrated analytical and problem-solving skills, with an interest in working with data sets.
• Familiarity with Excel and the ability to manipulate data effectively.
• Good communication skills with a desire to grow in presenting findings and insights.
• Strong organizational skills and the ability to contribute to multiple projects simultaneously.
• Self-motivated and proactive individual with the ability to work independently.

• Experience with data visualization tools such as Power BI.
• Experience with SSMS

• Currently pursuing a degree in business, computer science, or a related field.

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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.