Production Technician I

Locations

Cleveland Headquarters Office
747 Alpha Dr
Highland Heights, OH 44143, USA

• On-site
• Supply Chain
• Full-Time
• Requisition #: PRODU
  006407

If you enjoy working hands‑on with technology, solving problems, and seeing the results of your work every day, this could be a great next step in your career. As a Production Technician I, you'll play an important role in ensuring enterprise servers, storage systems, and hardware are thoroughly tested, repaired, and ready to support customers around the world. This opportunity is ideal for someone who already has experience troubleshooting hardware, enjoys figuring things out independently, and is eager to continue growing their technical expertise in a collaborative environment.

You will receive hands‑on training and the opportunity to shadow experienced team members while learning our processes, tools, and OEM platforms. Once you've built a strong foundation, you'll have the autonomy to troubleshoot, improve your skills, and make an impact every day.

• Monitor resources including disk, memory, and CPU through in-depth stress testing
• Re-qualify and refurbish disk arrays across multiple OEMS
• Re-qualify and refurbish server and associated peripherals
• May perform research or collect information on specific technical hardware/software related issues to determine root cause, identify alternatives, and implement a solution. This may include participating in postmortem meetings with L3/R&D
• Work and participate in a team environment
• Assist production areas with various product lines (entry level/midrange storage products, network appliances).
• Assist the planning and procurement group with parts related queries.
• Recertify individual and defective parts and provide problem determination/ resolution when necessary
• Disassembly of tested systems into spare parts
• Tagging and bagging of tested spares
• After hours rotation for parts procurement may be involved

• 1-3 years of experience troubleshooting, repairing, or testing servers, storage systems, networking equipment, or similar enterprise hardware
• Ability to tackle new technical problems and equipment
• Ability to be nimble and work in a fast‑paced/changing environment
• Ability to move and lift up to 50 lbs

• Unix & Red Hat. A+, Server, Storage & Network + certifications, CCNA, MCSA, MCSE, MCP, knowledge of CLI (Command Line Interface)
• Working knowledge of disk storage hardware and software products preferred

• 10%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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