Patient Services Coordinator

Overview

Job Location:

Cleveland Hospice - Highland Heights, OH 44143

Join The Care Team as a Patient Services Coordinator and play a vital role in supporting compassionate hospice care behind the scenes. We are seeking an organized and detail-oriented professional to help coordinate schedules, support clinical operations, and ensure patients, families, and care teams experience seamless communication and exceptional service throughout the hospice journey.

• Standard operating hours are Monday through Friday, 8:00 AM to 4:30 PM
• Assigned coverage area determined by branch needs and patient census

• Key operational role supporting hospice patient care
• Collaborative team environment
• Mission-driven hospice organization
• We offer a supportive, growth-focused environment along with a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance, plus Wellness Programs
• Career Path Program with opportunities for advancement and increased compensation
• Generous Paid Time Off and Paid Holidays
• Tuition Reimbursement and Certification Assistance
• Mileage Reimbursement
• 401(k) with Company Match
• Additional Voluntary Coverage

• Assign evaluation, admission, and routine visits
• Process rescheduled, missed, and reassigned visits
• Run and review scheduling and visit reports
• Verify visit documentation and clinical notes
• Ensure unscheduled visits are addressed in a timely manner
• Document scheduling activity and visit coordination accurately and timely in the EMR HCHB (Homecare Homebase)

• Healthcare scheduling or coordination experience preferred
• Strong organizational and multitasking skills
• Experience using HCHB (Homecare Homebase) preferred

• Active driver’s license
• Ability to pass a criminal background check
• Ability to pass a Motor Vehicle Record (MVR) check
• Current TB testing in accordance with agency policy
• Current CPR certification as required for the role