Customer Service Representative

NOTE
:
This is a climate-controlled, quiet place to work, there is no dry cleaning done at this location. This is a place where clothes are dropped off by the customers, the clothes are taken somewhere else to be cleaned, and they are returned here for the customer to pick up. The job here is working at the cashier station, putting clothes on the racks and into the computer system.

Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps!

Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its operations and hiring more staff. We are locally owned and operated and are seeking motivated employees who can provide customer service in the front counter and assemble and bag orders in the back. We are looking for candidates that have a positive and friendly attitude and provide exceptional service to our customers.

Job Responsibilities
- Front:

• Provide warm, engaging interaction with customers
• Provide clear descriptions of Martinizing services and processes to customers
• Check-in customer orders; inspect, sort, & tag for cleaning
• Solve customer problems as needed
• Communicate problems, record issues, keep accurate records
• Process customer payments and discounts
• Perform standard opening and closing duties
• Keep store clean and tidy

Job Responsibilities
- Back:

• Inspect finished garments per Martinizing quality control requirements
• Assemble finished garments to order slot
• Bag completed orders
• Register and place bagged orders alphabetically

Additional Responsibilities: Someone with a good driving record could increase their hours by taking up this role in addition to working the counter as a Customer Service Representative.

• Delivery Driver (Currently every Thursday morning, with the possibility for more days)
• Good driving record required
• Incentive pay is possible for someone who can increase route delivery sales. (Not required but this can lead to increase pay.)