Tennis Supervisor

Job Details Level: Experienced

Job Location:

Deer Creek Racquet Club - Highland Park, IL 60035

Position Type:
Full Time Education Level: 4 Year Degree Salary Range: $64,074.99 - $73,673.60 Salary/year Travel Percentage:
None Job Category:
General Business Job Summary

Direct supervision of part-time staff operational staff including building coordinators, customer service attendants and front-desk attendants.

• Acts as manager on duty at Deer Creek Racquet Club (DCRC); responsible for facility operations in the absence of management staff (typically early mornings, evenings and weekends).
• Recruit, hire, train staff, direct and evaluate staff work performance to ensure productivity and efficiency in accordance with District policy and operational procedure; review and approve staff timecards to ensure accurate time entry.
• Properly administers the policies and procedures for opening and closing DCRC and providing building support as needed;
  Performs opening and closing shifts, performs walk-through of building; ensures facility is in good order for daily operations.
• Initiates Emergency Action Plan (EAP) as required.
• Manages registration processes at Deer Creek Racquet Club.
• Maintain daily court sheet schedule for all areas of the facilities. This includes preparing, modifying and program scheduling.
• Sets membership and participation targets and works with staff to reach monthly and annual goals.
• Prepares and administers the budget for respective area.
• Coordinate and administer permanent court time system.
• Responsible for the Deer Creek Racquet Clubs’ membership program including but not limited to marketing, developing and retaining relationships and managing the accounting processes.
• Assist the General Manager of Racquet Sports with creating reports regarding all aspects of Deer Creek Racquet Club, including season end reports, financial reports, board and variance reports, enrollment reports and other reports as needed.
• Responsible for all Deer Creek Racquet Club Inventory including ordering, processing, reconciling and selling items; maintain Point of Sale items with current pricing.
• Oversee the front desk operations, including the POS and registration, as well as cash handling.
• Communicate regularly with General Manager of Racquet Sports regarding member-related projects, concerns or information relative to the coordination of all facility operations.
• Maintain up-to-date information on Deer Creek Racquet Club website pages; edit and input accurate session information; coordinate with the Marketing department for dissemination of news releases, flyers and other public relations and promotional materials as they relate to these areas.
• Assist customers and respond to complaints or concerns in person, over the phone and via email in a timely fashion and communicate any complaints or concerns to the General Manager of Racquet Sports while maintaining a positive attitude with facility patrons and residents.
• Maintain the cleanliness and safety of the building; maintain an organized workspace.
• Perform light office work, such as filing, copying, answering and directing phone calls and other duties as assigned.
• Attend staff, Board meetings and Park District special events as needed.
• Responds appropriately to participant and facility emergencies, including the completion of accident reports in a thorough, accurate and timely manner.
• Performs other duties as assigned.

Bachelor's degree from a four-year (4) accredited college or university or supplemented by at least 3-5 years of relevant experience in facility management. Three to five years’ (3-5) experience in organization of tennis programs required and customer service-related experience required. At least one (1) years’ experience with people oversight is preferred. Experience with recreation management software is a plus.

• Valid Driver's License
• American Red Cross CPR/AED Certification
• Intermediate use of Microsoft applications
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent customer service…