Concierge; Vinton & Bedrock's Desk

About Bedrock

Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties, and making space for the community—all with the philosophy to operate for more than profit.

Since 2011, Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties, totaling over 21 million square feet of office, retail, residential, hospitality, industrial, data centers and parking. In 2024, Bedrock was named one of the world's Most Innovative Companies by Fast Company.

For additional information about Bedrock, please visit

The Concierge creates a professional, welcoming, and service-first experience for residents, guests, visitors, executives, team members, vendors, and clients. This role serves as the dedicated concierge for Vinton residential community while also supporting Bedrock's headquarters welcome desk.

The Concierge greets and assists visitors, responds to resident requests, manages front desk communications, and provides administrative and hospitality support. This position coordinates daily reception operations, supports building and resident services, maintains a clean, organized, and inviting welcome desk environment, and partners with internal teams to resolve or appropriately escalate more complex requests, ensuring a seamless and exceptional experience.

• Greet residents, guests, visitors, clients, vendors, executives, and team members in a professional and welcoming manner, creating a positive and service-focused first impression.
• Provide way finding assistance and direct visitors to the appropriate person, office, meeting room, or destination.
• Answer and route incoming calls, monitor voicemail, respond to general inquiries, and relay messages in a timely and professional manner.
• Support the visitor check-in process using established procedures and systems, including coordinating with security and maintaining visitor records as required.
• Assist with visitor identification, access coordination, and badge or pass issuance in alignment with building protocols.
• Support resident and guest requests by coordinating services and following through to resolution, escalating requests as needed.
• Anticipate resident and guest needs and proactively offer support to enhance the overall experience.
• Maintain front desk, lobby, reception, conference, and common areas in a clean, organized, and professional manner.
• Coordinate mail and package handling, including intake, sorting, distribution, and outgoing mail processing.
• Assist with conference room and meeting support, including scheduling coordination, setup, reset, and hospitality services such as beverages and refreshments.
• Support daily office activities, including administrative tasks, scheduling support, and communication with internal teams.
• Collaborate with internal teams to follow established procedures and provide feedback on workflow improvements.
• Support vendor communication and coordination tasks as directed.
• Monitor, stock, and organize office, hospitality, and supply inventory in alignment with established guidelines.
• Assist with onboarding coordination and general administrative support as needed.
• Maintain logs, trackers, and reports for resident requests, visitor activity, and daily operations.
• Model a professional, service-oriented presence, maintaining confidentiality, discretion, and appropriate workplace conduct at all times.
• All other duties as assigned

• Applies sound judgment to routine situations, follows established procedures, and resolves basic issues while escalating more complex situations to leadership or appropriate partners.
• Knowledge of customer service, hospitality practices, front desk operations, and basic administrative procedures.
• Strong interpersonal, communication, and organizational skills with the ability to manage multiple tasks in a fast-paced environment while maintaining a high level of service.
• Ability to provide professional and welcoming service, coordinate multiple requests,…