Deskside Technician II

Responsibilities

• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• IMAC support – install, move, add, or change IT equipment
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client’s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets, including asset auditing
• Research and follow appropriate KB articles
• Work on-call and other after‑hours support needs
• Provide executive support as required
• Perform other deskside tasks assigned by management
• Provide support at other client locations as needed

• Experience supporting Mac OS, Windows OS, Microsoft Office, smart phones, AV conferencing systems, printers, and PC hardware
• Ability to maintain a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in‑depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long periods, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High school diploma (required)
• Deskside, desktop, or end‑user computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid‑response user support
• Proven ability to balance, prioritize, and organize multiple tasks

• A+ certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

• Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual training