Vice President, Business Development; Retail & E-commerce

Overview

The VP, Business Development is responsible for driving new‑logo revenue growth by identifying, pursuing, and closing new BPO/CX partnerships within Retail and E‑commerce companies. This role owns the full sales cycle – from prospecting and pipeline generation through solutioning, proposal development, and contract close. It serves as the primary driver of Qualfon's growth strategy within the Retail and E‑commerce vertical.

As a full‑time position, Company benefits are offered in compliance with the Affordable Care Act (ACA), state and federal law, and Company policies. These benefits include Medical, Dental, Vision, Employee Assistance Program, Life and Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Protection, Pet Insurance, and 401(k). Full‑time employees are eligible to receive paid time off (PTO) benefits based on the Company's current paid time off policies and in accordance with applicable state law.

Colorado residents are also eligible for Paid Sick and Safety Leave, per applicable state law provisions and Company policy. All benefits are subject to any plan changes at the Company's sole discretion.

This position will be paid on a salaried basis with a pay range between $150,000 and $175,000 annually depending on prior experience. This base pay is subject to all applicable statutory deductions and authorized with holdings as required by law and may also include authorized deductions to contribute toward the employee's portion of benefits premiums and/or 401(k) contributions.

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law.

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New Business Development & Pipeline Generation

• Own new‑logo revenue targets within the Retail and E‑commerce vertical
• Build and manage a robust pipeline of qualified prospects through outbound prospecting, industry networking, referrals, market research and leveraging Lead Generation resources
• Identify target accounts across CX, Tech and Sales with BPO/CX outsourcing needs
• Represent Qualfon at industry conferences, trade shows, and networking events (e.g., CCW, Retail and E‑commerce industry summits) to build market presence and generate leads
• Develop and execute account‑based sales strategies for high‑priority prospects

Deal Strategy & Closing

• Lead the full sales cycle from initial outreach through contract signature
• Partner with Solutions and Delivery teams to shape compelling, differentiated proposals and pricing models
• Lead and respond to RFPs/RFIs for net‑new Retail and E‑commerce opportunities
• Negotiate commercial terms, pricing structures, and contract frameworks in partnership with Finance and Legal
• Build multi‑year growth narratives and business cases that resonate with C‑suite Retail and E‑commerce buyers

Executive Relationship Building

• Build and maintain executive‑level relationships with prospective client stakeholders (C‑suite, VP‑level decision makers)
• Act as a trusted advisor by understanding prospects’ business goals, environment and operational pain points
• Position Qualfon's value proposition around governance, compliance, operational excellence, and human + AI enablement
• Lead strategic discovery sessions and executive‑level pitch presentations

Cross‑Functional Leadership

• Act as the internal “quarterback” for new deal pursuits, aligning stakeholders across:
• Solutions & Pricing
• Delivery & Operations
• Technology & Automation
• Finance & Legal
• Marketing
• Drive urgency and accountability across internal teams to meet client timelines…