Intake & Admissions Coordinator

Alternatives, Inc. is looking to hire a full-time Intake & Admissions Coordinator. The Intake & Admissions Coordinator is responsible for coordinating and supporting the intake and admissions process for individuals referred to IDD residential and day program services. This role ensures compliance with Alternatives’ policies, Division of Developmental Disabilities (DDD) requirements, and licensing standards, while facilitating a positive, person-centered and efficient admissions experience.

ABOUT ALTERNATIVES, INC.For over 40 years, Alternatives, Inc. has been dedicated to providing the best in support services to adults with intellectual and developmental disabilities as well as those with mental illnesses. Our services include residential, behavior support, support coordination, and recreation. We strive to enable our clients to reach their highest level of independence and integration into the community using our person-centered philosophy.

We have seen great growth in the past few years, which has stretched our coverage area to include Warren, Hunterdon, Morris, Union, Middlesex, Monmouth, and Ocean Counties. This expansion would not be possible without our dedicated staff members. That is why we offer competitive compensation and generous benefits and perks.

ESSENTIAL DUTIESPromoting Vacancies Maintain updated vacancy reports and communicate vacancies to internal departments, DDD, and Support Coordination Agencies (SCAs)-through email, social media, and website.

Attend provider and transition fairs, as well as applicable community events, to share information about Alternatives and its services and vacancies.

Intake Coordination Collaborate with the Associate Vice Presidents of Services to minimize program vacancies and make informed placement recommendations.

Serve as a primary point of contact for referrals and inquiries (phone, email, and website contact page) from DDD, Support Coordination agencies (SCAs), families, and other sources.

Provide timely response (within two business days) for all admissions inquiries, while demonstrating high-quality customer service skills.

Regularly review referral documentation from all sources, e.g. those received directly and those available on Division’s File Transfer Program Secure web portal. Request additional information as needed to conduct a thorough review.

Maintain organized and up-to-date referral records in the agency’s electronic health record system.

Evaluate referrals to determine appropriateness, based on internal capacity and client needs, with consideration given to:
Community Care Program status, NJ Comprehensive Assessment Tool tier, and individuals preferences.

Assess needs in areas of mobility, medical, behavioral, communication, Activities of Daily Living, geographic preference, age preference for peers, emergency evacuation skills/needs, availability of appropriate day services in proximity to the home, if applicable, and Alternatives’ eligibility criteria.

Discovery & Admissions Recommendations Coordinate and facilitate Meet & Greets with the candidate’s interdisciplinary team, including scheduling, document distribution, and intake assessment facilitation.

Present overview of Alternatives, guide discussion, and complete intake assessment documentation.

Coordinate and attend program tours, current setting observations, and visits with housemates in collaboration with Program Leadership. Coordinator overnight trial visits and ensure proper documentation is collected prior to the visits, according to policy.

Assist in determining appropriate placement recommendations based on collected information and team input.

Admissions Processing Complete DDD Provider Response Forms and communicate admission decisions to referral sources in accordance with DDD procedures.

Initiate and monitor criminal background checks and Medicaid eligibility verification.

Extend verbal and written offers of placement as appropriate.

Coordinate pre-placement meetings (PPMs), including scheduling, agenda distribution, meeting facilitation, and pre-admission documentation tracking.

Schedule admission date to occur within 30 days of the PPM.Schedule review of Alternatives’…